Hamleys - Well... | Glassdoor
  1. "Well..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hamleys Helper in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hamleys part-time for more than a year

    Pros

    My co-workers were such nice people and were always willing to help, I didn't meet one person who I thought was an a-hole. The toys are fun to play with and the customers are mostly nice and just happy to be there.

    Cons

    There were a few extremely hot days which would have been bearable if there was suitable air conditioning, you have so many people on the ground floor and it's like a sauna. The pressure to approach customers can be draining especially when 8/10 people do not want any help whatsoever, you sometimes look like you don't have a job to do because you're wandering around with red bags asking people if you can help them.... People should be given tasks and whilst doing that if they see a customer that needs help they should approach them. Especially since the customers that really need help will seek you out. Also, when there's a mystery shopper supposed to come in the managers and supervisors are so pressed about it. It shouldn't be only when you think there's someone watching you should be doing your job at all times.

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    Advice to Management

    The whole you can return anything you want no matter how long you had it issue is stupid and it caused a lot of problems. The customer is not always right. A lot of the big managers I see making sure that everything and everyone is doing right don't seem to give a flying crêpe about the employees and by the way get suitable air conditioning and fix the ice cream machine. XD And if someone is spending over £100 or... maybe even over £1000 because there are people that pressed about toys and drones they should get some kind of free gift and not just half price off some toy or teddy.

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    Hamleys2017-08-30
  1. "Awesome Internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing Intern 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hamleys for less than a year

    Pros

    You're working in a massive toy shop, so it's an incredibly lively atmosphere, to start! Great work environment in the office alongside passionate people.

    Cons

    Your schedule can be unclear at times.

    Hamleys2016-12-05
  2. "Ok"

    StarStarStarStarStar
     

    I worked at Hamleys

    Pros

    Flexible Can be fun Friendly staff members

    Cons

    Basic pay Can get bored easily Not a very progressive career aspiration

    Hamleys2017-08-29

    Hamleys Response

    October 11, 2017HR Assistant

    Thank you for taking the time to write a review, we are disappointed to read you feel there is not a very progressive career aspiration at Hamleys. Employee development is very important to us and we aspire to promote internally wherever possible. Our pay structure is also currently ...

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