Hampton Inn - Hampton Inn In North Canton Ohio, very organized management team/employees that excel in quality customer service | Glassdoor
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There are newer employer reviews for Hampton Inn

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"Hampton Inn In North Canton Ohio, very organized management team/employees that excel in quality customer service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Housekeeper in North Canton, OH
Current Employee - Housekeeper in North Canton, OH
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Hampton Inn part-time (More than 3 years)

Pros

Room for advancement with hard work and perseverance, incentives and bonuses.

Cons

Low pay rate for starters, but fast advancement.

Advice to Management

People with experience and show quality service should be hired at an above average pay rate.

Other Employee Reviews for Hampton Inn

  1. "Very routine work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Melbourne, FL
    Current Employee - Front Desk Clerk in Melbourne, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn part-time (Less than a year)

    Pros

    Very routine work, hard to mess up with a checklist. Employee rates at any Hilton chain hotel.

    Cons

    Dealing with ignorant guests occasionally

    Advice to Management

    Better pay possibly


  2. "Poor management, unhappy staff, stressful work environment.""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Associate in Fredericksburg, VA
    Former Employee - Guest Service Associate in Fredericksburg, VA
    Doesn't Recommend
    Positive Outlook

    I worked at Hampton Inn full-time (Less than a year)

    Pros

    The hotel is clean and well-maintained. There are very few guest complaints.

    Cons

    The front desk staff is overworked. Because of the extremely stressful nature of the job, there is very high turnover. This results in the remaining staff having to work extra hours and not getting days off. The managers are off every weekend, leaving the front desk to fend for themselves. Because employees are tired and overworked, there is a lot of gossiping and backbiting, which only increases the negative atmosphere. When employees try to talk to management about these and other issues, their concerns are swept under the rug.

    The hotel is frequently sold out. In addition to answering the incessantly ringing phone and checking in long lines of guests, front desk staff are expected to: make fresh popcorn and keep the machine full at all times; bake fresh cookies and keep cookies stocked all night; make and carry four heavy pots of coffee back and forth from lobby to kitchen; make sure coffee area is cleaned and stocked at all times; make sure lobby is clean and presentable, etc.

    (There is a half hour dinner break, which is unpaid. Other than that, staff are expected to stand at the desk for the full 8-hour shift, which is physically tiring as well.)

    Advice to Management

    Listen to your staff. Staff members are unhappy and dissatisfied, and until you start listening to their complaints, you will continue to lose valuable employees. Stop playing favorites and promoting unqualified staff members. Protect and mentor the employees who truly want to succeed.

There are newer employer reviews for Hampton Inn
There are newer employer reviews for Hampton Inn

See Most Recent

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