Harbor Freight Tools - Never ending battle | Glassdoor
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There are newer employer reviews for Harbor Freight Tools

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Helpful (7)

"Never ending battle"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Head Cashier
Current Employee - Head Cashier
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Harbor Freight Tools full-time (More than 3 years)

Pros

Be cautious of reviews from "Calabasas, CA" that is corporate headquarters and senior executives are trying to make a good impression upon the company. This company does not hire smart and educated people, contrary to a previous reviewer's comment.

Pros;
1. Easy to get into the company, even felons are hired
2. Benefits for full time employees are good

Cons

1. Pay - other retailers will pay you more, even Menards compensates for weekend shifts. Harbor Freight rationalizes this by pushing replacement guarantees and memberships. If you do not meet your numbers, you will be fired.

2. Scheduling - scheduling is chaotic at best. Forget about having a set schedule.

3. Work load - frequent call offs, labor shortages, and reduction of hours puts a strain on regular, working employees. Prepare to work your butt off for 7.95 an hour, before taxes. You are also expected to sell Inside Track Memberships. They are extremely hard to sell; you get berated when you don't sell them; even customers know they are a rip off. You will frequently have angry customers do to coupon exclusions. Return policy is antiquated and draconian. Customers will be angry; you, regardless if you are an associate or stores manager, will vent this at you while senior management will kiss the customer and give them 100 bucks for their 10 mile trip.

4. Unclean/unsafe environment - these are Chinese tools, manufactured with unmentionable chemicals; you will smell this in the store immediately. Since payroll is stringently controlled, you will be loading 500 lb items yourself with maybe one other associate to help, no motorized equipment to aid.

5. Micromanaging - retail failures liquidated by REAL retailers circa 2008 have made it into the company since the recession - HFT has soaked up talent (warm bodies) from failing companies. These people like to ice pointless tasks. The other day, the district manager wanted us to report to him, for the whole store, each reason for each discounted item for the entire weekend. Wow.

Advice to Management

Realize that you are micromanaging and let people work. Give stores more hours, you have a 50% profit margin every year, Eric Schmidt can afford it.

Harbor Freight Tools Response

Jul 9, 2014 – HR Liason

Thank you for your input. We know that, even though Harbor Freight is growing exponentially with great success, we're always striving to improve, for our customers and for our team. And while we ... More

Other Employee Reviews for Harbor Freight Tools

  1. Helpful (1)

    "I've been here for a year and a half and I loved it…Good Company and great growth. Top performers excel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Operations Manager in Calabasas, CA
    Current Employee - Data Operations Manager in Calabasas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harbor Freight Tools full-time (More than a year)

    Pros

    • High growth, high opportunity environment.
    • New management that understand the business and are committed to providing a top-tier working environment with work-life-balance.
    • State-of-the-art Technology platform…
            - Multiple recently implemented applications with road maps to support growth.
            - Great opportunity to grow with the company and the technology.
    • Solid and proven business model.
    • Ability to drive change and all levels within the organization.
            - Very flat organization.
    • Continuous improvement is valued and rewarded.

    Cons

    • It takes a highly motivated, passionate and talented individual to thrive in this environment.
    • If you’re not motivated, passionate and talented you won’t be as successful as you could be.

    Advice to Management

    • Keep doing what you’re doing and continue the rapid and controlled growth of the company


  2. Helpful (2)

    "my exsperience at harbor freight was terriable was treated like crap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Williamsport, PA
    Former Employee - Cashier in Williamsport, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Harbor Freight Tools part-time (More than a year)

    Pros

    the pros to working at harbor freight honestly the only pros to working at harbor freight is the customers cause they are the whole reason i worked there cause my goal was keeping the customer happy and coming back

    Cons

    some of the challenges is poor management and lack of communication and not enough team work and not treating there employee with the respect they deserve and they dont respect ur availabilty at all

    Advice to Management

    my advice is that they work more as a team and communicate more and teach there management staff to have more respect for there employees instead of taking to them like they are a piece of garbage

    Harbor Freight Tools Response

    Aug 13, 2014 – HR Liason

    Thank you for sharing your thoughts. We greatly appreciate the fact that you were there for the customers. That tells us you totally got it. We also appreciate your feedback about areas where Harbor ... More


There are newer employer reviews for Harbor Freight Tools
There are newer employer reviews for Harbor Freight Tools

See Most Recent

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