Harte Hanks - Good for entry level customer service experience | Glassdoor
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There are newer employer reviews for Harte Hanks

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"Good for entry level customer service experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Austin, TX
Former Employee - Customer Service Representative in Austin, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Harte Hanks full-time (More than 3 years)

Pros

Steady hours and pay, there are some good people that work there. Professional environment, good trainers. Location in Austin is pretty nice. If you are looking for a decent job to start out with getting experience it is a good place for it.

Cons

Not a lot of room to advance, pay is on the low end of customer service jobs. When I worked there they did not give raises. Wouldn't recommend as a career choice as the options to move up are few and far between.

Other Employee Reviews for Harte Hanks

  1. Helpful (1)

    "Easy seasonal work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Shawnee Mission, KS
    Current Contractor - Customer Service Representative in Shawnee Mission, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Harte Hanks as a contractor (Less than a year)

    Pros

    Plenty of time between calls, only really busy a few times over 2-3 month project. Got lots of reading done. No stress.

    Cons

    Seasonal, nobody sure if they will have a position lined up when project is over. Low pay, but it is the easiest job I've ever had. Call center workforce management based out of Philippines.

    Advice to Management

    Even with attrition of people leaving for better jobs, call center is absurdly over staffed. I'm not sure who's coming out ahead on that. Could be it's to pad the bill to the client.


  2. "Hard Hit by CA Economy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse in Brea, CA
    Former Employee - Warehouse in Brea, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    Fiscally responsible organization that makes tough decisions

    Cons

    Hard hit by the CA economy, downsized considerably over the past 5 years.

There are newer employer reviews for Harte Hanks
There are newer employer reviews for Harte Hanks

See Most Recent

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