Hawaiian Airlines - Customer service agent | Glassdoor
  1. "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Honolulu, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hawaiian Airlines part-time for more than a year

    Pros

    You are really making a difference at your work.

    Cons

    Can be overwhelming during the operation.

    Hawaiian Airlines2020-01-11
  1. Helpful (2)

    "Most coveted company to work for in Hawaii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Specialist in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines full-time for more than 5 years

    Pros

    There's no doubt that everyone living in Hawaii dreams of working for this company for it's flight benefits. Not only that, but also for the extremely generous medical coverage and laid back Hawaii vibe. I can't speak for other departments, but in my department, everyone is family. There's also a lot of room for growth in the corporate sector. Personally, I enjoy my current position too much and declined offers for promotion. I appreciate that they respect that wish.

    Cons

    Like any company, there are going to be some weaknesses. I've observed other departments grow and contract due to various different factors. I feel like there should be more integration between departments so that they may share resources. Some of the tools that I utilize can benefit other departments, but it seems that managements prefers each department to work independently. Hawaiian's IT sector could also use a big revamp as they are the support system of the company. An efficient IT sector will make everyone's lives easier. My other complaint would be for the flight attendants that have been with the company for a long time and feel entitled. Most of them are very nice, but a few tend to think they have the right to treat other with disrespect. It's time for them to retire.

    Hawaiian Airlines2019-12-03
  2. "Nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ticket Agent in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hawaiian Airlines part-time for less than a year

    Pros

    Very positive environment and benefits are great.

    Cons

    Takes a long time to get full time

    Continue reading
    Hawaiian Airlines2020-01-15

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