Hayneedle - One of the better call centers | Glassdoor
  1. "One of the better call centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Care Specialist in Omaha, NE
    Recommends

    I worked at Hayneedle full-time

    Pros

    The company is pretty laid back. There is a lot of flexibility with what you can say to a caller and also they provide you with time to find answers that may take additional phone calls to find and also to call a customer back when necessary. The dress code is very casual. Their systems are easy to navigate. They prepare you to take calls by the middle to end of your first week.

    Cons

    I wasn't employed here long enough to find a con

    Hayneedle2017-05-18
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - UI/User Experience Designer Level II in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hayneedle full-time for more than 3 years

    Pros

    - Talented Team. Excellent Collaboration. - Flexible. Family Friendly. - Flex PTO - Juicy Projects - Transparency

    Cons

    - Lack of Direction - Leadership Turnover - Poor Top Down Strategic Decisions (Walmart) - Unattainable Performance Reviews - Limited Promotions/Raises

    Advice to Management

    Stick with decisions and push back on Walmart when necessary. Hayneedle knows home.

    Hayneedle2019-05-14
  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Omaha, NE

    I worked at Hayneedle full-time for more than a year

    Pros

    People were friendly and always willing to help with anything.

    Cons

    I was laid off due to not enough work and it was not expected

    Hayneedle2019-06-17

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