Unrealistic expectations and no employee appreciation.
May 27, 2016 - Anonymous Employee
Recommend
CEO Approval
Business Outlook
Pros
Health insurance is pretty good
There is a lot to learn.
Coworkers are generally helpful when they're not overwhelmed with other tasks that management is too lazy to do.
Cons
At first the environment seems helpful and you feel like it's going to be a great experience but very quickly you learn you don't matter and neither does your opinion. The management is horrible with no accountability. There is a constant lack of communication between departments and when bringing it up to management and suggesting how it can be bridged you get shot down and told it's not your responsibility. The company preaches feedback and learning as well as to always be testing as a core value. In reality it translates to everyone being micromanaged and not given the time to do their job and the hundred other tasks you'll be "responsible" for.
The "feedback" is always one sided and any suggestion you make to improve a way something can be done or to let them know you weren't able to complete something on time because you simply don't have the time and are already overworked is met with aggression and belittlement by management. Staffing is always an issue. When a new hire class is finally ready they'll move the same amount of people into other departments that do not need extra people, creating no relief where the manpower is actually needed. All of this creates horrible morale and a toxic environment to work in. Their actions make it very clear that none of the employees matter.
Great company culture, and Mike Faith is easily the best boss I've ever had.
He taught me a lot about marketing, business, and even advised me while I was starting my own company while still working for him.
First of all, I found Headsets.com through a Craigslist posting. It honestly seemed like it might be a scam, you know, buy these headsets and sell them to your friends, get your friends to sell them too and build your business!! THIS. IS. NOT. THAT!
This is a really, really fun place to work. We provide high end office headsets and support them. And we are really good at it. You are provided with lots of resources and a great team to work with, all to take care of the Customers.
One of the core values here is Keep it Wacky and it is legit! Headsets.com does Customer Service like no other company. The Customers know this and they love working with us. I mean what other role are you encouraged to have fund with you Customer? Tell them jokes, sing them a song, ask them to sing you a song, etc etc.
You will get feedback here. The communication between the advisors is encouraged, is frequent, and valuable. If you do not know how you are doing here, you are not paying attention!
You will be empowered to take care of our Customer. "Our policy is..." is not a thing here!
Honesty! We talk to each other, if you have questions, ask them. If you need information, go get it.
Very engaged management!
You wanna work for a great company and make a difference to our Customers? Then this is the place for you.
Cons
You will get feedback here. If you are not able to listen to it, or not take it personally, or not able to apply it, then this may not be the right fit for you. And it is not negative feedback. It is constructive, it is how to do things better
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Employee Review
Unrealistic expectations and no employee appreciation.
May 27, 2016 - Anonymous EmployeePros
Health insurance is pretty good There is a lot to learn. Coworkers are generally helpful when they're not overwhelmed with other tasks that management is too lazy to do.
Cons
At first the environment seems helpful and you feel like it's going to be a great experience but very quickly you learn you don't matter and neither does your opinion. The management is horrible with no accountability. There is a constant lack of communication between departments and when bringing it up to management and suggesting how it can be bridged you get shot down and told it's not your responsibility. The company preaches feedback and learning as well as to always be testing as a core value. In reality it translates to everyone being micromanaged and not given the time to do their job and the hundred other tasks you'll be "responsible" for. The "feedback" is always one sided and any suggestion you make to improve a way something can be done or to let them know you weren't able to complete something on time because you simply don't have the time and are already overworked is met with aggression and belittlement by management. Staffing is always an issue. When a new hire class is finally ready they'll move the same amount of people into other departments that do not need extra people, creating no relief where the manpower is actually needed. All of this creates horrible morale and a toxic environment to work in. Their actions make it very clear that none of the employees matter.
Other Employee Reviews
I loved working here!
Apr 6, 2022 - Web Developer in San Francisco, CAPros
Great company culture, and Mike Faith is easily the best boss I've ever had. He taught me a lot about marketing, business, and even advised me while I was starting my own company while still working for him.
Cons
Nothing I can think of
Headsets.com a winner!
Nov 19, 2021 - Headset Advisor in Nashville, TNPros
First of all, I found Headsets.com through a Craigslist posting. It honestly seemed like it might be a scam, you know, buy these headsets and sell them to your friends, get your friends to sell them too and build your business!! THIS. IS. NOT. THAT! This is a really, really fun place to work. We provide high end office headsets and support them. And we are really good at it. You are provided with lots of resources and a great team to work with, all to take care of the Customers. One of the core values here is Keep it Wacky and it is legit! Headsets.com does Customer Service like no other company. The Customers know this and they love working with us. I mean what other role are you encouraged to have fund with you Customer? Tell them jokes, sing them a song, ask them to sing you a song, etc etc. You will get feedback here. The communication between the advisors is encouraged, is frequent, and valuable. If you do not know how you are doing here, you are not paying attention! You will be empowered to take care of our Customer. "Our policy is..." is not a thing here! Honesty! We talk to each other, if you have questions, ask them. If you need information, go get it. Very engaged management! You wanna work for a great company and make a difference to our Customers? Then this is the place for you.
Cons
You will get feedback here. If you are not able to listen to it, or not take it personally, or not able to apply it, then this may not be the right fit for you. And it is not negative feedback. It is constructive, it is how to do things better
Discover more reviews about Headsets.com.