- Former Employee, more than 8 years★★★★★
Couldn't have paid for a better educationSep 19, 2017 - Customer Service Manager in San Francisco, CARecommendCEO ApprovalBusiness Outlook
During my 10 years with Headsets.com I learned well beyond the descriptions of my job. Mike really wants to have better people not just better employees. He is willing to spend time and effort making you better even if that prepares you for a job outside of Headsets.com This isn't always easy or fun but at the end of it you realize how valuable it is for you. I can honestly say I wouldn't be half of what I am today without my time at Headsets.com
Only if you let them be Cons - Extremely high expectations of team members -required learning -opportunity to learn and grow everyday
- Former Employee, more than 1 year★★★★★Apr 6, 2022 - Web Developer in San Francisco, CARecommendCEO ApprovalBusiness Outlook
Great company culture, and Mike Faith is easily the best boss I've ever had. He taught me a lot about marketing, business, and even advised me while I was starting my own company while still working for him.
Nothing I can think ofContinue reading
- Current Employee★★★★★Nov 19, 2021 - Headset Advisor in Nashville, TNRecommendCEO ApprovalBusiness Outlook
First of all, I found Headsets.com through a Craigslist posting. It honestly seemed like it might be a scam, you know, buy these headsets and sell them to your friends, get your friends to sell them too and build your business!! THIS. IS. NOT. THAT! This is a really, really fun place to work. We provide high end office headsets and support them. And we are really good at it. You are provided with lots of resources and a great team to work with, all to take care of the Customers. One of the core values here is Keep it Wacky and it is legit! Headsets.com does Customer Service like no other company. The Customers know this and they love working with us. I mean what other role are you encouraged to have fund with you Customer? Tell them jokes, sing them a song, ask them to sing you a song, etc etc. You will get feedback here. The communication between the advisors is encouraged, is frequent, and valuable. If you do not know how you are doing here, you are not paying attention! You will be empowered to take care of our Customer. "Our policy is..." is not a thing here! Honesty! We talk to each other, if you have questions, ask them. If you need information, go get it. Very engaged management! You wanna work for a great company and make a difference to our Customers? Then this is the place for you.
You will get feedback here. If you are not able to listen to it, or not take it personally, or not able to apply it, then this may not be the right fit for you. And it is not negative feedback. It is constructive, it is how to do things better