Health Advocate - So far, very micromanaged | Glassdoor
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There are newer employer reviews for Health Advocate

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"So far, very micromanaged"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
No opinion of CEO

Pros

Very busy and enjoy what I do

Cons

Some of the supervisors do not treat staff with respect. Supervisors are not given the authority to do their job without checking with higher up even on simple matter.

Advice to Management

Let those you put in supervisor positions do their job without checking in, If you don't trust those you put in charge then don't have supervisors.

Other Employee Reviews for Health Advocate

  1. Helpful (3)

    "Used to be a well respected, solid locally owned company; then the corporate takeover..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Health Advocate full-time

    Pros

    The role of several departments is to provide 100% customer service, i.e., no selling, no enrolling, just service, which is great, in theory.

    Several times each year free lunch parties are held, which is nice. Usually unlimited pizza, salad, desserts and soft drinks.

    Decent, but pricey health insurance options.

    Cons

    Since the West takeover a few years ago morale has dropped in a very big way.
    Little perks are disappearing like the 30-minute paid lunch.

    Recently, West changed lunch to a 30 minute MANDATORY un-paid lunch. So, to maintain their income, employees had to add 30 minutes to their daily work schedule.

    Year end bonuses disappeared. These made the employees feel appreciated and that went a long way to keeping them in place.

    No breaks. Seriously, no breaks. If you need to run to the bathroom, do so, but make it quick and get back to your workstation. If you "take too long" it is addressed face to face with your manager.

    Woefully understaffed due mostly to attrition. Instead of refilling the positions, the workload just increases, or the work doesn't get done. Surprisingly, this is true in the Client Service area as well as the call centers. Areas which are in direct contact with those companies who hire Health Advocate (client), and those who are utilizing their services (client's employees) which is not a successful strategy in the long- or short-term.

    Advice to Management

    Keep your worker bees happy by replacing those who leave. The hive will be much happier and much more productive.

    Supervisors should be required to do the kind of jobs they oversee, or at least have experience doing similar work.

    Promote from within. Provide the opportunity for your people to advance.


  2. Helpful (1)

    "Don’t work here unless you really have to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Associate in Plymouth Meeting, PA
    Former Employee - Benefits Associate in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Health Advocate full-time (Less than a year)

    Pros

    Free coffee and tea, waters and sodas cost a quarter, there’s a cafe in the building and I had some wonderful coworkers.

    Cons

    Micromanagement at its finest right here. There is a three week training but it does not actually prepare you for the job whatsoever. Once you’re out on the floor, you’re pretty much thrown to the wolves. The resources to help you do your job are scarce. Members often become irate when you are unable to help them, but this generally is not your fault because there is actually no information to truly help you. Often times you’re just repeating back information that people received in their open enrollment guides that they have sitting right in front of them. I don’t see how this company actually helps anyone. It’s just a middle man that really does nothing useful. It generally just makes people angrier from my experience since they are continuously transferred from one person to the next. They’ll hire just about anyone which causes members to get incorrect information very frequently due to lack of knowledge and training. They push and push you to continue to take more calls and throw you into queues that you have no idea how to handle. People aren’t actually being helped here and clients really just are wasting their money on these services. There never is enough adequate time to finish cases thoroughly. Management is negative and it rubs off on their employees. They constantly watch you like a hawk, and it’s a bit creepy as well as middle school-esque in my opinion. I really had high hopes for this place as the trainers had made it seem like a great place to work. It turned out to be a big disappointment and a big waste of my time.

    Advice to Management

    Listen to your employees. Don’t treat them like children. They are adults and just want to be respected. If someone needs help and or more training... HELP THEM. That’s the only way to succeed. Stop with the micromanagement. You’re worrying about menial, pointless issues. You need to focus on where the real, important issues lie. Train people differently. The classic PowerPoint and lecture should not be the training style for a call center.

There are newer employer reviews for Health Advocate
There are newer employer reviews for Health Advocate

See Most Recent

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