Pros
I would relate the turnover rate to a revolving door. With constant training of new hires no one really knows what is going on or proper procedures making personal accountability very low if not extinct.
Cons
After a recent state audit it was found the payout of claims are at 30%, the industry standard is around 90-93%. Also an internal audit found the prior authorization department failing at 25% accuracy. These are the kind of numbers you expect to find on a 60 minuets special..... The company does have some good talent trying to do the right thing, however the overall culture of the workplace is mostly negative. The CFO was let go due to his mathematical skills, also I was informed yesterday the COO was let go. Bottom line, if you have every had trouble with an insurance company not paying out or approving a procedure it is due to companies like this. I feel bad saying this as I worked for Health Choice for about 2 years and have made some great friends. However it is wrong not paying out to members or providers on justified claims. Families are getting screwed due to laziness and ignorance.