Healthways - Focus is on numbers and less on customer service. | Glassdoor
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There are newer employer reviews for Healthways

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Helpful (2)

"Focus is on numbers and less on customer service."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tempe, AZ
Former Employee - Customer Service Representative in Tempe, AZ
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Healthways full-time (More than 3 years)

Pros

Started out as a fun place to work. Emphasis on family environment, Wii room, meditation room, Nice co-workers, enthusiastic coaches, decent pay, healthy lifestyle cuture.

Cons

Atlhough my official title wen hired was Engagement Specialist, I actuall worked as a customer service representative. While there, I observed a poorly-managed call center with egocentric back-stabbing managers who showed too much favoritism to certain individuals(especially to coaches), as well as inferior, antiquated systems. I found the metrics nearly impossible to meet and still be able to maintain excellent customer service in 3 minutes while on the phone. Otherwise enthusiastic and knowlegeable employees were laid off. Emphasis on health and wellness deteriorated and was replaced by overload of work and many fearful and disgruntled remaining employees.

Advice to Management

Focus on developing your people in action and not just in theory. Bring back the team spirt that first made it a wonderful place to work. Dont be so greedy to get so many clients that you dont have the manpower to handle them; i.e. force employees to "Make bricks without straw". You let go of some decent and qualified people just to meet your numbers. After that, the culture changed dramatically and morale dropped to an all-time low. For a company that claims to increase the wellbeing and reduce stress for its clients' employees, you do not seem to practice what you preach when it comes to your own.

Other Employee Reviews for Healthways

  1. "Wonderful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Healthways full-time

    Pros

    everything about the company is great. You will really enjoy working there

    Cons

    There are no negatives about the company. They really work with you to ensure that you have a good work life balance.

    Advice to Management

    keep up the good work


  2. Helpful (2)

    "Management needs to follow through"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Healthways full-time (More than 5 years)

    Pros

    Wonderful culture, decent salary, rewarding job

    Cons

    Executive management changes yearly with no consistency. Focus changes with each leader which is frustrating.

    Advice to Management

    Promote from within, value your employees


There are newer employer reviews for Healthways
There are newer employer reviews for Healthways

See Most Recent

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