Employee Review

  1. 2.0
    Current Employee, more than 3 years

    An honest review from a long time employee:

    Mar 8, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Growth opportunities arise quickly if you're looking to climb the corporate ladder, continued education is limitless (although now they have moved towards a computerized based training) 2. Nationwide presence and believes in giving back to communities through free dental days 3. Insurance benefit offerings have improved, bonus opportunities are available if you are working with thriving practices. 4.Phenomenal home office support, other support roles are helpful and go above and beyond in most cases 5. Most mid/upper level management truly care about improving company and employee success & culture. The team I worked with towards the end of my career with Heartland seemed to truly care about employee well being, and building others up. 6. Some truly outstanding Dr's work for this company. Along with Dr's, equally amazing team members make up some of the most successful practices. 7. Pat Bauer (CEO) seems like he has good intentions, and seems genuine in improving culture.

    Cons

    1. LOW compensation- 1-3% cap for increases company wide. Promotions are cloaked under the "lateral move" umbrella to avoid paying out raises. Be prepared to fight for increases. Reviews will leave you feeling like you've just received your "jelly of the month" club Christmas bonus. 2. Complete lack of transparency with company changes & distribution of information, communication from the top down desperately needs improvement. Everything is secretive and hush hush. The recent company changes and transitions were poorly handled and executed. All employees in "auxiliary" roles were left in limbo as their job roles were dissolved. Many were then placed into roles they weren't necessarily a fit for or happy with. Most eventually left the company completely. 3. Admin are often "clicky" and good employees are looked over for promotions if they aren't in the right circle. The immaturity and unprofessionalism of some administrators is shocking. Administrators take pride in terminating employees, and receive verbal bonus points if they can get an employee to sign a voluntary resignation form, even for layoffs. Meaning the company avoids paying unemployment benefits. I've watched fellow admin gloat about this for years. Depending on your direct support, you may be asked to do things that question your internal code of ethics. 4. New employees are often left to work alone with limited training, overloaded with tasks and responsibilities; then reprimanded for mistakes. Company Trainers have been eliminated in efforts to save money. Heartland has since turned to a computer based training system that gives conflicting information, offers no hands on training for new employees and constantly experiences internal glitches. Worse than that, employees have zero time to complete the online tutorials due to workloads. Administrators have commented about having to take time out of their personal lives to complete them after working hours. New employees with leadership potential are "microwaved" into management positions and receive little technical training, often leaving them void of the technical skill sets needed to do their job or to train others. Lousy administrators are promoted to senior positions when track records aren't congruent with the skills and experience one would deem necessary. 5. New grad Dr's are sometimes sold a bill of goods on practices that are failing or, are given practices that are so far in the red it'll be nearly impossible for teams to keep their heads above water or bonus. Newer doctors are sometimes naive in not knowing they are the "leader of the practice", and admin sometimes use this to their advantage. 6. Turnover is over 50% (this is a real statistic) and great employees are leaving by the masses to join competitors. The turnover exodus has become the norm and mid/upper level management are usually not surprised by employees leaving. Most employees leave for better pay and benefits, but a good chunk leave due to lack of support, having an unrealistic work load and burning out. Everyone is just a number, everyone is replaceable, a warm body is better than nothing. This is what the mindset has become. There are countless job openings left unfilled all over the company. 7. Work life balance is hard to come by. Be expected to dedicate your life to this company. Sick days are a secret (literally... you have to ask the right person at home office to actually use them) and are only offered to salary team members. 8. Extremely production driven. Struggling practices are given outrageous production goals. If you're a successful office, you'll be expected to produce more and more each month. Be prepared for a new "challenge" or "incentive" week to week to increase production numbers. While production challenges can be fun and fruitful, they seem to loose their flavor with Dr's and teams when offered so frequently. 9. The disconnection gap between home office and the field is monumental. Decisions are made from the top with outdated, little, or no experience of what working in the field is actually like, and cause and effect of decisions are often not considered. Senior/executive level admin should spend more time IN practices and less time behind their computers. 10. Following company restructuring, training offered to offices and teams is below subpar. While computer based training can be beneficial in some aspects, hands on training is the most effective way to train new and existing team members. I understand that companies must often review budgets and look for places to cut corners. However, education is not the place to cut funds. Especially for a company that is already struggling with education and implementation. Success is learned through trial and error. Not by clicking through a tutorial.

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    38 people found this review helpful

    Heartland Dental Response

    Heartland Dental

    Thanks for your feedback and highlighting just a few of the benefits of working with Heartland Dental. Some of the issues outlined are topics we are continuously working to understand especially how we can work to better support our Doctors and their teams. Patient care, strong office culture, continuing education, and teamwork are very important to us and remain in the forefront of our minds as we continue to navigate through change within Heartland Dental. We will keep your comments and suggestions in mind as we move forward.

  1. 5.0
    Former Employee, more than 3 years

    Great company!

    Mar 26, 2021 - Treatment Coordinator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I loved the Company culture and great executive management team!

    Cons

    No cons to speak of...

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  2. 5.0
    Current Employee, more than 5 years

    World Class Company and Culture

    May 15, 2021 - Regional Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loyal employees will make good money over time if you work hard and are professional. Doctor led. Patient focused.

    Cons

    If you are in a situation where you are not happy it might just be that office

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