Heartland Payment Systems - Bad upper Mgmt, Lots of broken promises | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (3)

"Bad upper Mgmt, Lots of broken promises"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Support
Current Employee - Client Support
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Heartland Payment Systems full-time

Pros

M-F, no weekends when not traveling. Good feeling to solve and help customer solve their problems. Free drinks & snacks.

Cons

12+ hour days when travel required. Low daily meal allowance. Bad Medical insurance and other benefits all with high premiums. Upper mgmt is clueless and only care about their six figure salary and bonus.

Advice to Management

Hire people who car about your customers and employees

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (5)

    "Worst career experience in a fifteen year career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    If you can keep your head down, your mouth shut and never disagree with management you have a chance to go far.

    Cons

    Bloated and bureaucratic organization.
    Impossible to accomplish anything new and innovative.
    Descisions at mid\upper management levels are made at glacial speed if ever.
    No transparency or accountability.
    People will steal others ideas, and work then claim it as their own.
    Invasive security procedures, every document, email, and keystroke is recorded scanned.

    Advice to Management

    Listen to the people that have domain knowledge not the people with Director titles.
    Putting lots of the wrong people on a project will not ensure its success.
    Find people that think like an entreprenuer not bureaucrats.


  2. "Heartland has provided me with a sense of empowerment as I strive to improve the quality of our technical publications."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Publications Manager in Plano, TX
    Current Employee - Technical Publications Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (Less than a year)

    Pros

    Virtually no inertia/resistance to improvement initiatives.

    Cons

    Due to the relatively young age of the company, we're still somewhat lacking in formal processes in many areas.

    Advice to Management

    Increase focus on quality and process across the enterprise. Make Quality a separate organization instead of keeping it within various product development teams.

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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