Heartland Payment Systems - This company was once the shenizle but now it's on the downhill fizzle. | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (11)

"This company was once the shenizle but now it's on the downhill fizzle."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager in Mobile, AL
Former Employee - Relationship Manager in Mobile, AL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Heartland Payment Systems full-time (More than 5 years)

Pros

Most of call Ctr seems to actually try to help reps when they call in with account issues. As far as call Ctr helping merchants....lacking in that dept!! Majority of the call Ctr employees have never worked out in real world and can't relate or empathize with the merchants on line who need help and need it quick.
Good payroll product.

Cons

Outdated and incompatible products
Ridiculous reporting games that are nothing but fluff numbers for stockholders
Incompetent management through out company.
No distinctions to help separate Heartland from competitors in field
Reps are lied to about "cost"
Never actually paid what you are owed
Horrible health insurance plan
False installs pushed by management to make end of month numbers look good but attrition tells true story
Serious HR issues are swept under rug
Leads are funneled to new hires so they appear to be successful hire. Veterans are never rewarded.
Merchants have NO local service
Heartland PURCHASES its endorsements !
Poor residual plan
Worse Gift/Loyalty program in industry

Advice to Management

Get off your computers and phones and get out in the field and actually do what you require of your team. Lead by example and quit the pathetic ride on the "tall tales" of when you were in your glory days. Your making fools out of yourselves.

Other Employee Reviews for Heartland Payment Systems

  1. "100% Transparency for Merchants Yes...not for Sales Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    The ability to work with integrity, honestly and to do the right thing for the business owners by helping them understand their credit card processing fees and interchange. You have the ability to be a true consultant.

    Cons

    The sales compensation that is "sold" to you when you accept a sales job is not the reality. The gray areas have become more and more - there is no training or even mention of how to calculate true ups, sales compensation changes frequently but is down played as if you are getting more but in reality you are being charged by the company you work for. The support that they claim to have is just homestly not there. Everyone works off a script and it is hard to tell who you can trust. Seems even Ditrict Managers have hidden agendas. Your personal income, which what management claims to care about, is all smoke and mirrors. Heartland only care about the "WIN". It is a gut wrenching realization when you, as an employee are sacrificing family, friends, all the things that are more important in life only to find out you have been fooled by wolves in sheep clothing. At the end of the day - I guess I may to pay my bills but I can say I have helped many small business owners.,...

    Advice to Management

    Take away the script and get back not your local markets to see what is really going on...be more proactive instead of threatening when your team is trying to be open. STOP BENG SUCH FREAKN MACHINE!! A BIT MORE COMPASSION and INTEGRITY ARE DUE YOUR SALES FORCE...TREAT US THE WAY YOU EXPECT US TO TREAT OUR MERCHANTS!


  2. Helpful (1)

    "Best bank card services company out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Fayetteville, NC
    Former Employee - Relationship Manager in Fayetteville, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    Good products, good customer service

    Cons

    Straight commission is difficult financially in certain areas

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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