Heartland Payment Systems - No leads and inconsistent management | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (7)

"No leads and inconsistent management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager - Sales in Seattle, WA
Former Employee - Relationship Manager - Sales in Seattle, WA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Heartland Payment Systems full-time (More than 3 years)

Pros

Their customer service center and infrastructure is very good. Can sign deals on an ipad.

Cons

Management of regions and territories is inconsistent and leadership is fragmented. If you are lucky to get a Territory Manager, District manager and Regional Manager that are all good there is a shot at making money. There were no leads or benefit to reps from association endorsements at the time. Though they hired a (failed in the field) manager to try to improve leads once research showed quality sales rep candidates want at least some quality leads to work.

Advice to Management

Continue to purge poor territory managers. Invest in marketing and quality leads. Realize that some top reps are taking shortcuts signing deals in Atlas and that may come back to bite legally.

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (11)

    "This company was once the shenizle but now it's on the downhill fizzle."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Mobile, AL
    Former Employee - Relationship Manager in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Pros

    Most of call Ctr seems to actually try to help reps when they call in with account issues. As far as call Ctr helping merchants....lacking in that dept!! Majority of the call Ctr employees have never worked out in real world and can't relate or empathize with the merchants on line who need help and need it quick.
    Good payroll product.

    Cons

    Outdated and incompatible products
    Ridiculous reporting games that are nothing but fluff numbers for stockholders
    Incompetent management through out company.
    No distinctions to help separate Heartland from competitors in field
    Reps are lied to about "cost"
    Never actually paid what you are owed
    Horrible health insurance plan
    False installs pushed by management to make end of month numbers look good but attrition tells true story
    Serious HR issues are swept under rug
    Leads are funneled to new hires so they appear to be successful hire. Veterans are never rewarded.
    Merchants have NO local service
    Heartland PURCHASES its endorsements !
    Poor residual plan
    Worse Gift/Loyalty program in industry

    Advice to Management

    Get off your computers and phones and get out in the field and actually do what you require of your team. Lead by example and quit the pathetic ride on the "tall tales" of when you were in your glory days. Your making fools out of yourselves.


  2. Helpful (2)

    "Great Opportunity with a Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Portland, OR
    Former Employee - Relationship Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    The integrity, honesty, and the mission of the company is what separates Heartland from many of its competitors in the merchant services industry! The family-type culture and extensive classroom and field training are very valuable. The products, services, and encryption security are top-notch in addition to the benefit of numerous association endorsements especially from the National Restaurant Association.

    Cons

    It's 100% commission based, if there was a small base for even the first 3 months, then it would ease some stress when you are just starting.

    Advice to Management

    Upgrading the CRM to SalesForce.com.

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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