Heartland Payment Systems - Strong company weak sales management. | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Helpful (6)

"Strong company weak sales management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Manager
Former Employee - Account Manager
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Heartland Payment Systems full-time (More than 5 years)

Pros

Someone with a developed network will be successful in sales. Always meeting different people from different industries and backgrounds.

Cons

One thing you could always depend on was change. Change in how your paid and how much. Change made. It difficult to depend on making a living. Upper management decisions dictated by stockholders regardless of effects on employees. Good at changing the rules at a moments notice or no notice. Portfolios of sales people were sold without consent and regard to the sales persons personal goals and financial planning. Management motivated out of fear instead of balancing motivational techniques.

Advice to Management

Learn to motivate your sales team in a manner besides fear and use a little tack and respect.

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (8)

    "division president is clueless as well as the epitomy of a ruthless micro manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Sales
    Former Employee - Strategic Account Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Heartland Payment Systems full-time (Less than a year)

    Pros

    None-Bob Carr's success and leadership will be challenged and compromised with his hiring of a division president who comes from a hire and fire company and naive in boasting he can grow the ecomm business without an international platform.

    Cons

    This division president has a dictatorship style of management along with ruthless treatment of a direct report that was fired at the airport without any fair notice. He has begun to hire his "cronies" from his former job that will take Heartland to its demise. No sales infrastructure to board enterprise accounts due to its ISO RM centric policies.

    Advice to Management

    It is hard to believe Bob Carr is not aware of this division president's style of management and hoping he will realize the situation there.


  2. "Heartland is not perfect, but it's a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Because HPS is a small company that grew up, there is more openness to new ideas and processes. Senior Management, from the CEO down, have high integrity and really care about the employees. Work/Life balance is very good for most people. I've been promoted significantly which shows the company does try to promote from within.

    Cons

    Because HPS is a small company that grew up, there aren't established policies for some things, with the exception of security and card processing functions of course! The company is still trying to find the balance between benefits, salary and bonus. Security is always a concern, and is part of everything that goes on here.

    Advice to Management

    Offer some smaller benefits that have high perceived value and are affordable to be more in line with other companies in our space. Increase salary and decrease bonus, or find a way to minimize tax impact for highly bonused leaders.

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Work at Heartland Payment Systems? Share Your Experiences

Heartland Payment Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or