Heartland Payment Systems - Save Up Before Taking This Job! | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Helpful (5)

"Save Up Before Taking This Job!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager
Former Employee - Relationship Manager
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Heartland Payment Systems full-time (More than 3 years)

Pros

Good incentive trips. Nice range of products. Great online resource for training, information. Fantastic CRM tool. Good service center in Jville. Comp plan is great in theory.

Cons

Once you're out of your initial training, you're pretty much on your own. If you struggle all you hear are other ridiculously extreme cases of people getting their WIN. The comp plan is great until you start losing accounts in the cut throat credit card processing world. Then your signing bonus is taken back. Mgmt encourages two coffee dates a week and participating in BNIs, chambers but all expenses are paid from your pocket.

Advice to Management

Let RMs know when accounts stop processing so they have an opportunity to win those accounts back.
Stop pressuring managers to hire when they have other reps who are struggling and need their help.
Make better pay for Beta products or hire reps who only concentrate on new market integration.
The culture taught is great but its not practiced by most management.

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (1)

    "Good to Fair benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Plano, TX
    Former Employee - Project Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    Good benefits and pay. Good location

    Cons

    chaotic environment. Lack of privacy

    Advice to Management

    Pay attention and value your people and their contributions


  2. Helpful (9)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Lifetime residuals if you get vested

    Cons

    Sales personal are treated like a necessary evil. If a customer leaves within the first 12 months on credit card for any reason, you get nearly all your commission reversed. Same applies with payroll except it's closer to 14 months. Micro-management out the wazoo towards the end basically eliminated the only real benefit of working here which was that you can set your own schedule - was "mandated" to work on Saturdays if behind on 30% higher quota. Spent some time as a manager and got a first-hand glimpse of how little management there knows. I guess the worst is how proud management seem to be when the majority of sales people who work here are openly unhappy.

    Advice to Management

    None. They don't care about sales people - no matter how much they want to tell you they do.

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Work at Heartland Payment Systems? Share Your Experiences

Heartland Payment Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or