Heartland Payment Systems - Proceed with caution | Glassdoor
There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Helpful (9)

"Proceed with caution"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager
Former Employee - Relationship Manager
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Heartland Payment Systems full-time (More than 3 years)

Pros

Lifetime residuals if you get vested

Cons

Sales personal are treated like a necessary evil. If a customer leaves within the first 12 months on credit card for any reason, you get nearly all your commission reversed. Same applies with payroll except it's closer to 14 months. Micro-management out the wazoo towards the end basically eliminated the only real benefit of working here which was that you can set your own schedule - was "mandated" to work on Saturdays if behind on 30% higher quota. Spent some time as a manager and got a first-hand glimpse of how little management there knows. I guess the worst is how proud management seem to be when the majority of sales people who work here are openly unhappy.

Advice to Management

None. They don't care about sales people - no matter how much they want to tell you they do.

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (8)

    "DO NOT waste your time unless you want to be run over and kicked to the curb."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    maybe the ability to be able...

    Cons

    Where to start. I thought about this for a few days and went back and forth trying to see if this was really worth it. I decided to take a chance and go with them. Went rounds about what was needed even prior to getting a job with them and in the end, what a waste of time. They gave me the run around, the you need to make a decision today or nothing can happen,or maybe it was the bashing by management too. They want you to work for them and leave what you are doing so you can make appointments and possibly make money or even have a job. I was all in and made sure before I left my current position that I would have a position and per the upper management, as he said, "yes you will. Just get here and we will make sure you succeed..." What a joke. On top of that, communication is very limited. Should have taken the hint when I asked to go on a call with them to find out what the day is like, see the presentations and really get a feel for it... but as you would think that would be a a loud NO. If you do not call them they will not call you even though you are still working and don't really have all the time to make a call to say hi during your day. But can send emails and text msgs to make sure you know they are pissed. I was actually excited about moving on and coming to this organization even though I have hear a lot of negative reviews, but guess I should have went with my gut. Take a step back and think about if you want to be micro managed by a group that could care less about you and your family needs.

    Advice to Management

    Listen to your messages and call people back and maybe drop the attitude as you are not the highest of all. Drop the attitude and comments too.


  2. Helpful (7)

    "Over worked & extremely underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Heartland Payment Systems full-time (More than 3 years)

    Pros

    Great company to learn the ins & outs of the business.

    Cons

    Micromanagement,unethical practices by managers,they preach honesty & integrity but that is far from the truth

    Advice to Management

    Get out in the field with your reps & get dirty with them,practice what you preach instead of barking orders behind a desk

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

Work at Heartland Payment Systems? Share Your Experiences

Heartland Payment Systems
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or