Help Scout - InteGRITy | Glassdoor
  1. Helpful (3)

    "InteGRITy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales At Help Scout in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Help Scout full-time for more than a year

    Pros

    Help Scout is the best place I have ever worked for a few reasons: 1) A mindful, customer centric approach to sales 2) A people operations & leadership team that is committed to diversity & inclusion 3) Trust is employees integrity and abilities 4) Work that is challenging but equally rewarding

    Cons

    none that stick out

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    Help Scout2019-03-27

Other Employee Reviews

  1. Helpful (5)

    "Inspired and supported!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Marketer in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Help Scout full-time for less than a year

    Pros

    Everyone I've talked to seems friendly, super smart, and eager to lend a helping hand. Building meaningful relationships at a remote company can be hard, and I've been so impressed by all the systems they've put in place to bring teammates closer together. It's only my second week, and I already feel folded into the culture. The communication style across the board is frequent, clear, and candid, which inspires me to follow suit. Managers take their jobs seriously—I already know which milestones I have to hit to level up, and I'm inspired to reach for them. Huzzah!

    Cons

    I honestly don't have any cons to share. I've been so impressed by this place since day 1.

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    Help Scout2018-02-26
  2. Helpful (4)

    "Inexperienced Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Help Scout full-time for more than a year

    Pros

    Flexible/ Remote work/ company retreats

    Cons

    Inexperienced leadership/Lack of vision/Lack of growth opportunity

    Help Scout2019-03-21

    Help Scout Response

    May 7, 2019Head of People Operations

    Thank you for the honest feedback. We’d welcome the opportunity to learn more and take action. You are welcome to share your feedback with me, Nick or your coach so that we can come up with a plan. Additionally, we have weekly Know Your Team questions that solicit feedback, anonymous engagement surveys every 6 months as well as 360 peer reviews. We also have an anonymous feedback link in our Guide to the Galaxy you can use to submit feedback. If you are still a current employee at Help Scout, I would love the opportunity to address your concerns through any of these means.

    Continue reading

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