Helzberg Diamonds - Great company with a few quirks | Glassdoor
There are newer employer reviews for Helzberg Diamonds
There are newer employer reviews for Helzberg Diamonds

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"Great company with a few quirks"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Approves of CEO

Pros

Pay is excellent for retail if you are in a store with lots of traffic. Days off can be flexible when need be due to the retail nature of the job. Healthcare seems to be average compared to other companies. Offer company matched 401k up to 4%. Profit sharing that varies by year depending on how well the company performed. Life and dissabilty insurance is offered. Great management teams and awesome management training program. Good amount of room for advancement if willing to move. Locations nationwide. General Office (company headquarters) generally able to leave early on Fridays and is also casual dress on Fridays. Have an ethics hotline. Offer a limited number of counseling sessions with a professional for associates going through difficult times. Berkshire Hathaway is its parent company.

Cons

Healthcare could probably be better as well as 401k matching. Pay from smaller, privately owned jewelers is sometimes much higher, but risks are greater (such as no hourly rate). Pay rates for different positions are strongly discouraged from being disclosed or even discussed making it difficult to know if you would be interested in working towards, or applying for, that position. Seem to be some issues at headquarters regarding legally protected groups of people, although it's not talked about much so its hard to say. Little to no exchanging of ideas or information between headquarters and stores sometimes resulting in lost opportunities, poor execution, seemingly pointless ideas, or frustrated employees.

Advice to Management

Listen to the ideas or thoughts of your seasoned associates from all positions within the company and genuinely consider them.

Other Employee Reviews for Helzberg Diamonds

  1. "Not in this economy!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay is decent considering all the downtime and not a whole lot of punishment for not making quotas. You get to talk to alot of different people since you work in a mall.

    Cons

    The hours are horrible if you have a life, working till ten pm every night and Saturdays and Sundays and even worse during the holidays with the mall's extended hours.

    Advice to Management

    Spend a little bit more time actually in the store where all the action happens to fully understand what employees deal with.


  2. Helpful (1)

    "An ethical company that lacks growth opportunities on many levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Helzberg Diamonds full-time (More than 3 years)

    Pros

    Berkshire Hathaway bragging rights. Almost 100 year history. Moderate brand recognition. AGS membership. Publicized ethical business practices.

    Cons

    Less than competitive compensation. Lack of opportunities of advancement. Often chaotic business decisions and lack of structure. Disconnection of corporate decisions and store operations.

    Advice to Management

    The commission and compensation structure is unfair and not competitive. The way the commission structure is set up only the employees at top producing stores and regions make a livable wage. This causes turn over and lack of loyalty from employees when sales/commission goals are unattainable--making it difficult to build a team with tenure and experience. If the commission structure would go back to being pegged to the proposed production of the store it would encourage employees to stay with the company (and stay loyal to the brand for longer). There is little recognition from executive management unless the district/region/store/employee is a "superstar". They seem to have lost sight of the the "true motivators" that the had been part of the Helzberg culture for years...only focusing on recognition and not advancement, or money. Finally, as was evident is corporate decision of 2012, it appears at the store level to the staff and also to customer's that the company is scrambling to KEEP UP with the competition, with the right hand not knowing what the left hand is doing many times...and is sifting to making us more like the failing Zale's (but introducing Smart Values, and having sales every few weeks {abandoning the "Truth in pricing" culture that was held so dear for most of our history}. It is causing staff and clients to wonder about the long term future of the company. Although many of the changes Beryl had made upon becoming CEO had made the company profitable at first, it is beginning to seem that she is struggling to maintain the momentum that she so often speaks about. She seems to be looking for another "rabbit to pull of the hat"...and is failing.

There are newer employer reviews for Helzberg Diamonds
There are newer employer reviews for Helzberg Diamonds

See Most Recent

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