Hertz - Customer Service Manager | Glassdoor
There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

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"Customer Service Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Manager in Las Vegas, NV
Former Employee - Customer Service Manager in Las Vegas, NV
Recommends
Positive Outlook
No opinion of CEO

I worked at Hertz full-time (More than 10 years)

Pros

Great Benefits! 401K, Car, good salary and bonus.

Cons

Long Hours and sometimes no days off.

Other Employee Reviews for Hertz

  1. Helpful (4)

    "They do not care about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Denver, CO
    Former Employee - Assistant Branch Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz full-time (Less than a year)

    Pros

    You get to drive new cars and the work load is light and at the end of the day I was never stressed out. You also get a paycheck, but it ends up barely paying the bills because they never deliver on incentives like rewards from winning local and regional contests, bonuses from your sales are not paid out correctly if you are lucky enough to get them and they promise you monthly bonuses from the revenue that the store brings in but then never give it to you.

    Cons

    Horrible HR Business partners in the West Central Region Office, they give no support to their employees, even when an employee brings to their attention that they are being discriminated against by the employees at bodyshop that they work with because of their gender. Instead of fixing the problem and dealing with the discrimination they will force you to work under those conditions. When you notify them of your concerns they go from sending you letters commending you on your excellent unparalled performance to giving you a letter saying that they are letting you go based on unfounded acusations. Without even paying them the bonuses they earned in the months prior or giving them the prizes they earned from the contests they won.

    Advice to Management

    When an employee lets you know that they feel that they are being discriminated against based on their gender and you force them to continue working with them that puts them in a hostile work environment, not only does it send a bad message, which will make you lose current and future employees but it also opens the company up to liability.


  2. Helpful (3)

    "Location Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Location Manager in Salt Lake City, UT
    Current Employee - Location Manager in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than 3 years)

    Pros

    Stability, Challenging, Car, People, Health Care

    Cons

    Hours, Pay, People, Staffing, Weather

    Advice to Management

    Raise the pay for your managers.

There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

See Most Recent

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