Hertz - Wannabe 'Employer of Choice' | Glassdoor
There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

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"Wannabe 'Employer of Choice'"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook

I have been working at Hertz full-time (More than a year)

Pros

Great Benefits. Due to rapid and continual employee turnover, especially in field managers, the chances for advancement are solid.

Cons

Senior Management lacks field and/or industry experience. Penny pinching 'initiatives' ignore the fundamental issues of pricing for local markets, right-size staffing and attempt to replace their lack of knowledge.

Advice to Management

Learn the Business.

Other Employee Reviews for Hertz

  1. "A truly great opportunity marred by it's industry, read on..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hertz full-time (More than a year)

    Pros

    If you are of the right mindset, and have an outstanding work ethic, there is experience to be had and money to be made here.

    - While imperfect, the bonus structure allows for a lot of individual/team contribution.

    - You know your accounts (body shops, mechanics, hotels) and meet a lot of people.

    - You get a real all-encompassing perspective of what it is to run a business.

    Generally speaking, as an entry-level position, it has been a good experience so far. Advancement is attainable with some maneuvering, good eggs can be found at every level within the company, and if you are a fan of stats and logistics you can't go wrong.

    Cons

    That said, there are components to this company that can make it very difficult to justify the long hours and average base pay.

    - Unrealistic expectations create unnecessary stress at all levels and detract from genuine performance.

    - Staffing is bare-bones for a volume-based business. 60+hr weeks are not uncommon...

    - With ~30% turnover in the first year, you find yourself training a new staff every 6mo. Both regular cusotmers and accounts don't like to see this...

    - Artificial fleet limitations create customer service issues that are often times out of your control... the "system" writes checks that you can't always cash.

    - While customer satisfaction is held in high regard, it is not often you are alotted the tools necessary to truly provide it... a lot of daily operation is makeitwork-centric.

    While no company culture is perfect, that of Hertz seems to lack a certain... boyancy. When something goes wrong, the mentality seems to trend towards pointing fingers rather than taking a "We can do it!" approach.

    However, something I want to stress is that a lot of the problems found here are not company-specific. The rent-a-car industry is tough... there are no two ways about it. Customer expectations are high, service is key, and there are just going to be situations in which you cannot deliver on those talking points, regardless of what resources you're working with.

    Advice to Management

    The companie's structure is, in some ways, genius. Use compression created by employee blowback to further wedge the concept of solidarity with branch managment, thereby reducing real instances of disgrunt among directs...

    The biggest, most general concept that I think should be stressed is that it's not inappropriate to expect performance from your employees. You pay them to do a job, and the job that you pay them for is what they agree to do when accepting pay. However, this doesn't justify throwing it all in the wind and waiting to see what sticks.

    - Calculation by upper managment doesn't always matriculate in a meaningful way... perhaps due to disconnect? I honestly don't know.

    - Internal communication is disjointed and patch-work... unless you know a guy, it can be difficult to get things done.


  2. "A dasd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Allentown, PA
    Current Employee - Management Trainee in Allentown, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hertz full-time (Less than a year)

    Pros

    Will hire if you have little/ no experience.
    Ok pay if you are willing to work 52 hrs a week
    Get to work with young people mostly
    Good experience to put on resume

    Cons

    Long hours
    Only $11.50/hr
    Very unorganized, high pressure and lack of communication between management and employees.

    Advice to Management

    Pay us more or else you will keep losing your talented employees to other companies.

There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

See Most Recent

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