Hertz - Stuck | Glassdoor
There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

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"Stuck"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Minneapolis, MN
Current Employee - Customer Service Representative in Minneapolis, MN
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Hertz full-time (More than 5 years)

Pros

Big company. Room to grow.

Cons

Minimal help from management. low pay.

Advice to Management

Work with your employees make sure everyone is on the same page. Don't micro manage.

Other Employee Reviews for Hertz

  1. Helpful (4)

    "The worst management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Representative in Detroit, MI
    Former Employee - Rental Representative in Detroit, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Hertz full-time (More than 3 years)

    Pros

    made a few good friends.

    Cons

    there is nothing good to say.

    Advice to Management

    Get rid of the city manager.


  2. "Long hours, frustrating, but good pay and promotion from within."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Associate in Miami, FL
    Current Employee - Management Associate in Miami, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hertz full-time (More than a year)

    Pros

    Compensation, Overtime, Sales Experience, Gain experience in management and customer service. Learn how to run a business. Learn about and drive all kinds of cars. Hertz turns you into a wheeler and dealer, a seasoned salesperson. At first you are a wad of cookie dough and after 6 months to a year, you're carved out of wood. Nothing fazes you after you get used to being screamed on a regular basis, constantly negotiating deals and prices and difficult Stressful situations. In general work is stressful since you're constantly running but feel this has been a huge growth experience. You either naturally move up or move out so this provides for constant openings and therefore opportunities to advance in the company. Some Sales reps and managers make crazy bank with bonuses and commission. This aspect of the job, especially during high-season can be very enticing and rewarding.

    Cons

    Many times without enough cars to meet demand. Cost-Cutting, stingy company culture. Cleaning Cars. Short-staffed frequently. Phone ringing while another person is on hold and you're doing a rental. Screaming customers because Hertz doesn't have their car or no car at all. It is frustrating to see so much potential for the company squandered. To make customers wait 30, an hour, 2-3 hours for their car they had reserved. Being yelled at and not being able to adequately plan and prepare for your business day because you don't have the inventory or personnel.

    Advice to Management

    Stop trying to minimize expenses and realize a lower fleet utilization allows the business to handle fluxes in demand. (Seinfeld episode: I have a reservation but you don't have any cars) Hire more people to handle operations properly and be able to provide better customer service and a better experience for the customers and the employees.


There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

See Most Recent

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