Hertz - Lead CSR Gold Choice Exit Booth | Glassdoor
There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

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Helpful (1)

"Lead CSR Gold Choice Exit Booth"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX
Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Hertz part-time (More than a year)

Pros

Job was easy. Great Discount on Cars. Bonuses help out as well.

Cons

Hot and of course you are always outside. At this location you work with lazy people who have been with the company for more than 10 years, and feel as though they are superior to you. When they only make $14.00 an hr and are your equals. Training was horrible. Lack of communication within the departments. They were always mandating people to stay for 4 extra hours. This is due to planes being delayed, or the customer service reps not coming in on a day that to many hotwire, or expedia customers come in. This of course effects the customer service reps bonuses so the reps who make the most on bonuses don't come in on certain days, making others be mandated for 4 extra hours over the 8 hour shift you have already worked. If you work at hertz be prepared for this. Trust me this will happen to you.

Advice to Management

Give employees a chance to grow. Such as promote internal. Which never happens, It is very hard to move up working as a CSR.

Other Employee Reviews for Hertz

  1. "Good Company to Work For."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiting Manager in Park Ridge, NJ
    Former Employee - Recruiting Manager in Park Ridge, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hertz full-time (More than 5 years)

    Pros

    Hertz was pretty good at promoting from within and elevating their biggest asset, their employees, into higher positions with more responsibility and benefit. The company was progressive in their approach to stay ahead of the competition and be innovative in their space.

    Cons

    There is no clear cut, outlined, training and it is a very hands on, learn while you go job. While this can have it's benefits, it also has drawbacks that can ultimately lead to increased turnover. Work life balance is very tough during peak periods.

    Advice to Management

    Better focus on training will lead to an improvement in turnover among new hires and positively impact the over turnover for employees within their first year on the job.


  2. "Growth options are abundant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than 10 years)

    Pros

    If you like a fast pace environment where you have a lot of growth potential, Hertz is the place. The off airport market is growing very quickly and as a result many new management positions open on a daily basis.

    Cons

    Long hours and pressure to sell

    Advice to Management

    Keep the focus on the long term growth

There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

See Most Recent

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