Hewlett-Packard - Lacking in leadership and integrity | Glassdoor
There are newer employer reviews for Hewlett-Packard
There are newer employer reviews for Hewlett-Packard

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"Lacking in leadership and integrity"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Solutions Representative in Tulsa, OK
Current Employee - Technical Solutions Representative in Tulsa, OK
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Hewlett-Packard full-time (More than 5 years)

Pros

Ability to learn about a variety of equipment; Depending on the client that is being supported, you have the potential to learn and work with Windows Server and desktop products; Free MSDN account; Free Microsoft and Adobe software for HP internal use.

Cons

Bad leadership on the Service Desk; Some people have incorrect job codes/salaries for their positions, and management refuses to update either one; Unethical practices regarding modifying statistics to meet SLA requirements; Metrics used to measure performance are irrelevant to some jobs.

Advice to Management

Pay people what they are worth, and adjust the job codes and salaries of those who aren't making the correct amount for their job responsibilities. There are many agents with incorrect job codes and who are underpaid by at least 25% when compared to fair market salaries for their positions. Veteran agents shouldn't be training new inexperienced employees who are making over 10% more than the experienced veterans. Managers and supervisors need to lead the team rather than having "lead agents" stand in for many of their duties. They also need to stand up for their employees when unfair policies come down the pipeline--this builds trust. The quality of Service Desk employees has degraded over the past few years, and as a result, the atmosphere in the office has as well. The environment is oppressive. The quality mentoring process penalizes agents for inconsequential clerical errors, but leaves important things unchecked such as "Is the problem completely resolved?" or "Did the user have to call back for the same issue?" This results in unfair scores that are indirectly proportional to the level of customer service being provided.

Other Employee Reviews for Hewlett-Packard

  1. "Time at HP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Plano, TX
    Current Employee - Program Manager in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hewlett-Packard full-time (More than 10 years)

    Pros

    Tremendous amount of opportunities
    A lot of flexibilty to do your work - as long as the work gets done

    Cons

    HP purchased EDS and still does not know what to do with us
    Amazing amount of bureacracy
    HP does not know where to fit in - compete with PurePlays or Accenture?
    Do more with less people is common theme
    Best Shore employees who cant speak English

    Advice to Management

    HP has simply become too large with no one really understanding what is going on.


  2. "Two companies in one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Consultant IV in New York, NY
    Current Employee - Technology Consultant IV in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hewlett-Packard full-time (More than 5 years)

    Pros

    Lot of new and upcoming divisions such as Vertica, Autonomy, etc to work for.

    Cons

    Bureaucracy plagues many divisions and activities.

    Advice to Management

    Reduce bureaucracy.

There are newer employer reviews for Hewlett-Packard
There are newer employer reviews for Hewlett-Packard

See Most Recent

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