Hewlett-Packard - Rise up HP and create the next big thing in computing and Lead the market. | Glassdoor
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There are newer employer reviews for Hewlett-Packard

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"Rise up HP and create the next big thing in computing and Lead the market."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales in Palo Alto, CA
Current Employee - Sales in Palo Alto, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Hewlett-Packard full-time (More than 10 years)

Pros

Working with smart, driven and talented people. People who sincerely want the company to succeed

Cons

High turnover of senior executives, multiple shifts in strategy and multi-billion dollar acquisition for fading technology that did not provide any return on investment.

Advice to Management

Hold People Accountable and Responsible for the wrong decisions they made. Listen to the people in the frontlines, they have very valuable feedback they could share

Other Employee Reviews for Hewlett-Packard

  1. "Make it Work for You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Recommends

    I worked at Hewlett-Packard full-time (More than 3 years)

    Pros

    There are a couple of accounts in OKC. Both at Shepherd Mall. On the OSEEGIB account most of the positions aside from the customer service dept. have nice daytime hours Monday-Friday. Managers/Supervisors, at least mine, are flexible and will work with you as far as appts, children issues, etc. Lots of extra money to be made with the constant OT.

    Cons

    Pay raises and bonuses are few and far between. Never ending overtime(positive and negative). 1 year and counting as of this review. The pay from person to person is varies greatly. A person with no relative experience/education can start with wage several dollars higher than a person with either of the aforementioned qualifications. Bonuses are seemingly randomly dolled out as well. Don't expect to to advance within the company.

    Advice to Management

    Reward ALL employees who have earned it. Compensate employees fairly.


  2. "Great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Solutions Representative in Conway, AR
    Current Employee - Technical Solutions Representative in Conway, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hewlett-Packard full-time (More than a year)

    Pros

    Great beneifts.
    Great culture, very inclusive.
    Gave the employees an opportunity, annually, to submit feedback on how the employees feel about the company and its policies (overall and locally).

    Cons

    The company has been on a downhill. Presently, it is not doing well and in my opinion they are not making the right decisions to turn the company around.
    Product quality, repair center quality, and customer focus needs to be reviewed.

    Advice to Management

    Customers should always be the focus. Their loyalty will come with satisfaction of a well-made and durable product. Products materials and design in recent years has declined dramatically. Products need to be tested much more thoroughly than they have been before they leave the factories.

    Repair centers are not trained well enough and do not care about the quality of their work because they don't have an HP logo on their shirts. Repair centers should be HP badged employees who have a stake in the quality of their work and whether the HP brand survives.

    Technical support scripts do help maintain uniformity, but robotic canned-scripts are the last thing a customer wants to hear when they are going through a crisis with their computer. They don't want to be sold anything either.

    Closing the technical support center in the U.S. and opening a second one overseas may save HP money in the short-term, but customer loyalty and satisfaction will take a huge hit. 6 out of 10 times I answered the phone, a customer was either very angry because they had been transferred so many times or because they had been speaking with someone they couldn't understand because of the language barrier; or they were thanking me for "speaking English".

There are newer employer reviews for Hewlett-Packard
There are newer employer reviews for Hewlett-Packard

See Most Recent

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