Higher One - Customer Agent | Glassdoor
There are newer employer reviews for Higher One
There are newer employer reviews for Higher One

See Most Recent

Helpful (4)

"Customer Agent"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Agent
Current Employee - Agent
Recommends

Pros

Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

Cons

Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

Advice to Management

reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

Other Employee Reviews for Higher One

  1. "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Remote, OR
    Former Employee - Customer Service Agent in Remote, OR
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexible hours, good pay, supportive management

    Cons

    Customer Care Dept. was outsourced to the Phillipines

    Advice to Management

    None.


  2. "Decent Work at Home Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One full-time (More than 3 years)

    Pros

    Ability to work from home, good training, extra pay if bilingual, reasonable work hours

    Cons

    Sometimes you go from Full-time down to part-time depending on business needs

There are newer employer reviews for Higher One
There are newer employer reviews for Higher One

See Most Recent

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