Highgate Hotels - The worst experience in 20+ years of Hotels | Glassdoor
There are newer employer reviews for Highgate Hotels
There are newer employer reviews for Highgate Hotels

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"The worst experience in 20+ years of Hotels"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend

Pros

Have a multiple of locations to work at. If you luckly enough to works at a property with a good GM, he can shield the staff from the corporate office. They do represent some high quality brands.

Cons

The corporate office has no social skills. They continually talk down to managers. They have the feeling as if they are god almightly and everyone should be at their beckon call no mater what time of day or night. It's like their all on an ego trip. The true owners need to see how their team treats people, perhaps they really don't care.

Advice to Management

You can get a lot more respect if you show some first. Every time you speak or email someone don't start coming accross negative and confrontational. Keep in mind that some people have been doing their job for a number of years, possibly longer than you have. If you want something done differently, just say so.

Other Employee Reviews for Highgate Hotels

  1. Helpful (1)

    "Small company with large company expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The company has made some HR changes and seems to be fairly organized now. They definitely love their reports and spreadsheets, so information is always accessible, even after job turnover. They have made strides in the past few years with some of the corporate level positions, but need to still make changes in some areas to be more effective.

    Cons

    Almost all levels of employees; from corporate down to property level, seem to think it's acceptable to treat employees with little to no respect. Work/ Life balance is definitely not a focus with this company; expect long hours and 6 or 7 day work weeks in some positions. Yearly employee surveys are not acted upon nor treated very seriously. Upper management tends to take an act first, ask questions later philosophy.

    Advice to Management

    Please be cognizant of how communications to employees are worded. Take more action steps with employee surveys. Your employees are trying to tell you how you are doing and this is truly their only chance to leave anonymous feedback; something that is not entirely possible with their direct reports.


  2. "Great company"

    Star Star Star Star Star
    Former Employee - Reservations in New York, NY
    Former Employee - Reservations in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Highgate Hotels full-time (More than 3 years)

    Pros

    Awesome company very sad to leave. Wish they paid more hourly but great management in NYC

    Cons

    Pay more hourly to non union workers

There are newer employer reviews for Highgate Hotels
There are newer employer reviews for Highgate Hotels

See Most Recent

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