Hilton Grand Vacations - outbound vacation advisor | Glassdoor
There are newer employer reviews for Hilton Grand Vacations
There are newer employer reviews for Hilton Grand Vacations

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"outbound vacation advisor"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Outbound Call Center Representative in Orlando, FL
Former Employee - Outbound Call Center Representative in Orlando, FL
Recommends
No opinion of CEO

I worked at Hilton Grand Vacations full-time (More than a year)

Pros

benefits and hours when they keep them

Cons

change of commission all the time. no true leadership. STRESSFUL work enviroment

Advice to Management

Help people that wanna grow in the company

Other Employee Reviews for Hilton Grand Vacations

  1. Helpful (4)

    "It is an employee turn over scam. Unrealistic performance goals. HR not in favor of employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vacation Counselor in Las Vegas, NV
    Current Employee - Vacation Counselor in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hilton Grand Vacations (Less than a year)

    Pros

    Nice people who are likable. Unfortunately they are committed to a system that is unfair to employees.

    Cons

    No room for decent wages. Unrealistic performance goals. Unfair payment incentives. No reward for loyal hard working employees. Not enough quality leads to sustain performance expectations from management. If you fail to achieve sales it is always your fault. Any cancellation which are not your fault are charged back to be deducted from your very small paycheck.

    Advice to Management

    Pay people a living minimum wage. Get HR people who will be advocates for the employee interest. Have better incentives. Why charge back cancellation that are not the fault of the TSR. Why wait 90 days to give any benefits. You have many more employee horror stories that success stories. Performance quotas are not fair.


  2. "Great learning experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales in Orlando, FL
    Current Employee - Outbound Sales in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    The management staff spends a great amount of time, energy and money on training new employees, and it's universal information you can take with you anywhere. Supervisors and managers are overall understanding and you're not immediately out the door if you don't hit your numbers one week.

    Cons

    Very structured, but not without a reason. If you're used to having a lot of freedom in a work environment readjusting to the outbound sales department will be really tough, but in this job market it's definitely more legitimate than the tons of scams and third-party jobs out there.

    Advice to Management

    Not much I can offer in the way of advice, they do a good job. It's what you'd run into at any company of this size. Of course you'll have to jump through a few hoops. It is what it is.

There are newer employer reviews for Hilton Grand Vacations
There are newer employer reviews for Hilton Grand Vacations

See Most Recent

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