Hilton Grand Vacations - HGVC Direct Sales, Tele-Sales, MetroWest, Orlando | Glassdoor
There are newer employer reviews for Hilton Grand Vacations
There are newer employer reviews for Hilton Grand Vacations

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Helpful (1)

"HGVC Direct Sales, Tele-Sales, MetroWest, Orlando"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - HGVC Direct Sales, Tele-sales in Orlando, FL
Current Employee - HGVC Direct Sales, Tele-sales in Orlando, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Hilton Grand Vacations full-time

Pros

Facilities; clean, ample office, new cubicles, overhead music, in-house diner, microwaves, fridges, for your 30 minute lunches.
-Nice owners/ members (clients), mostly up-market demographics.
-Direct Telesales dept. will hire almost anyone with a RE license.

If you know the management or worked with them at WestGate; you are fed sales. Or you can offer some commission share or spiff money to certain TOs to get fed some sales, especially helpful while you learn the product. Everyone who leaves this dept, leaves deals on the table that TOs know about, so be generous.
If you have worked in TS, you know what to expect.

Cons

90% turn-over rate of licensed real estate agents. Most hires/ trainees are gone before six months. Management is indifferent to turnover. They are not truthful about the earnings you can expect. They feed deals to a small handful of reps (in click) so they can say people are earning six-figs. In reality 90% earn under $50k/yr, or leave before a year.
Not a department for advancement.

Advice to Management

Learn to lead, or get out of the way. Abandon your "institutionalized indifference." Don't accept the ridiculously high fail rate. Have fewer people and build their skill, earnings, and company loyalty. Think Company over click. Be on the floor, not behind a closed door. Deal with everyone equally, not just those that came from WestGate. Don't be so afraid to let your people interact with Corporate when Corporate invites them. Bring back the 30-60-90 day benchmarking. Or go back on the floor and let a leader come in who can can better manage human assets for more profitability and consistency.

Other Employee Reviews for Hilton Grand Vacations

  1. "Good Company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HGEC in Las Vegas, NV
    Former Employee - HGEC in Las Vegas, NV
    Recommends
    Neutral Outlook

    I worked at Hilton Grand Vacations full-time (More than a year)

    Pros

    Fair pay, great morale, good company discounts.

    Cons

    Disconnect between upper management and lower level employees.

    Advice to Management

    Connect more with front line employees.


  2. "outbound vacation advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Call Center Representative in Orlando, FL
    Former Employee - Outbound Call Center Representative in Orlando, FL
    Recommends
    No opinion of CEO

    I worked at Hilton Grand Vacations full-time (More than a year)

    Pros

    benefits and hours when they keep them

    Cons

    change of commission all the time. no true leadership. STRESSFUL work enviroment

    Advice to Management

    Help people that wanna grow in the company

There are newer employer reviews for Hilton Grand Vacations
There are newer employer reviews for Hilton Grand Vacations

See Most Recent

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