Hilton - Ups and Downs | Glassdoor
There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

Helpful (2)

"Ups and Downs"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Reservation Agent in Carrollton, TX
Current Employee - Reservation Agent in Carrollton, TX
Recommends
No opinion of CEO

Pros

Good Benefits
Hotel Discounts
Flexible Work at Home Abilities
Bi-Weekly Pay + monthly incentives
Frequent employee appreciation events and giveaways

Cons

Antiquated Systems that are not easy to navigate
Continuous Technical Problems
Vertical Management Structure
Low Paying
Inconsistencies within departments
Payroll Errors

Advice to Management

Test and re-test things before putting them in the "implementation" stage. Listen to employee and customer feedback. Continue to invest in your employees.

Other Employee Reviews for Hilton

  1. Helpful (1)

    "Terrible. The people who make the rules have no clue how the process works."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Dallas, TX
    Former Employee - Customer Care in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    It is good for retirees or stay at home moms

    Cons

    Their management does not listen to the employees. They are always trying to get more and more work for no or little pay. The pay is below average for other positions at other companies. They hire from within; however, they do not train the supervisors on proper rules and regulations.

    Advice to Management

    Listen to your employees seriously and stop making focus groups just to say you did.


  2. Helpful (3)

    "Interesting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Hotel discount
    Global company=global opportunities
    Promotes within

    Cons

    Many times advancements are not based on the most qualified but instead the most liked
    HR not exactly ethically or organized.
    Continued education not encouraged and founded properly
    Daily system and IT issues that effect ability to do job at satisfactory level.

    Advice to Management

    A multi billion company should not have system outages daily. Support the team and eliminate favoritism. Conduct random audits of HR and how they are handling employee issues and complaints, there is no one holding them accountable.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

Work at Hilton? Share Your Experiences

Hilton
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or