Hilton - Great overall company, but localized management is very corrupt | Glassdoor
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"Great overall company, but localized management is very corrupt"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Guest Services Manager in Wuxi, Jiangsu (China)
Current Employee - Guest Services Manager in Wuxi, Jiangsu (China)
Recommends
Neutral Outlook
Approves of CEO

I have been working at Hilton full-time (More than a year)

Pros

Great benefits, very reputable brand, solid customer base, good property management system and helpful IT support staff, hotels are in very busy locations

Cons

Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

Advice to Management

Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

Other Employee Reviews for Hilton

  1. "Great job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible hours to allow a student some study time

    Cons

    Organization is always a bit crazy


  2. "Poor management, low pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Portsmouth, South East England, England (UK)
    Former Employee - Food and Beverage in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hilton part-time (More than a year)

    Pros

    - Looks good on your CV

    Cons

    - Lazy and imcompetent managers (up to head of department level).
    - HR promotes suck ups who have ticked boxes rather than experienced and capable staff.
    - Long shifts, poor work/life balance
    - Low pay and tips that dont find their way to your payslip.
    - Management do not care about their staff, only the numbers and are very lazy.
    - Management cant seem to write a rota more than one day in advance (is available on Thursday, starts the next day) which makes planning the rest of your life next to impossible.

    Advice to Management

    Spend some time on the floor and listen to your staff.
    Let your staff decide what changes need to be made to improve service, there are some very good staff members with good ideas who are currently not being allowed to help by department management.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

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