Hilton - Excellent Company | Glassdoor
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There are newer employer reviews for Hilton

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"Excellent Company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Night Auditor in Miami, FL
Current Employee - Night Auditor in Miami, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Hilton full-time (More than 3 years)

Pros

Decent benefits package and phenomenal training, especially for those on the career path in the hospitality industry.

Cons

Some corporate policies are self-defeating and harm the income potential of certain hotels in the long run.

Advice to Management

Please re-evaluate your policy on credit card transactions for upper level hilton rewards members, as credit card fraud is running rampant and you are doing a disservice to your guests by not adequately ensuring their security by verifying cards at POS with government issued photo ID's. In addition, the policy of over-selling hotels is not one practiced by all brands (as I was mistakenly informed and later confirmed on my own) and does not promote brand loyalty, which is one of Hilton Worldwide's strengths. Guaranteeing a reservation should ALWAYS guarantee that reservation except in cases beyond the control of the hotel, such as storm/flood/eletrical/etc.

Other Employee Reviews for Hilton

  1. Helpful (3)

    "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Agent in Tampa, FL
    Former Employee - Work At Home Agent in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hilton part-time (More than 3 years)

    Pros

    Free abd discounted vacations, you can also work at home

    Cons

    Holidays are based off seniority so more than likely you will be working the first year or so.

    Advice to Management

    Don't be so strict with monthly reviews. two call sessions a month is obsessive!!


  2. "Stagnant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Baltimore, MD
    Former Employee - Assistant Manager in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hilton full-time (More than 3 years)

    Pros

    The team members who deal specifically with the guests on a day to day basis. That is the glue which holds everything together.

    Cons

    In the business of hospitality, when confronted with problems that are easily solveable, they choose to only nod in agreement, while implement nothing. It were as if they enjoy the business of " unorganization & complaints". Do your homework on the specific property before you accept any employnment. Look at the turnover rate for your specific department. Ask questions.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

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