Hilton - Management lacking, franchise is surely a contributing factor in declining public view of Hilton Properties | Glassdoor

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There are newer employer reviews for Hilton

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"Management lacking, franchise is surely a contributing factor in declining public view of Hilton Properties"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk Agent in Austin, TX
Former Employee - Front Desk Agent in Austin, TX
Doesn't Recommend
Negative Outlook

I worked at Hilton full-time (More than a year)

Pros

Hilton, the Parent company, is a wonderful one.
Fair employee discounts and classic approach to customer service.

Cons

Management does not take employees into consideration.
No such thing as "Team Meeting"
Expectations are low.
Scheduling does not take health into regard. (Overnights immediately followed by dayshift)

Advice to Management

Listen to your employees, we make face to face and over the phone connections with your clients. Often, you never interact with the customer except to make an apology.

We know what the customer wants and needs because we see them every day. We hear them and listen to their complaints.

Other Employee Reviews for Hilton

  1. Helpful (2)

    "Overall, this is a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Great benefits, work/life balance and team comradely

    Cons

    High pressure sales environment with imbalanced sales/revenue goals amongst sales people in the same position.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than 10 years)

    Pros

    Feels like a family. Everyone has been there for long time.

    Cons

    Not as many levels of management, harder to get promoted in each department

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

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