Hilton - eCommerce Manager, Edge Fund | Glassdoor
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Helpful (8)

"eCommerce Manager, Edge Fund"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - ECommerce Manager in Dallas, TX
Former Employee - ECommerce Manager in Dallas, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Hilton full-time (Less than a year)

Pros

Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

Cons

Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

Advice to Management

Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

Other Employee Reviews for Hilton

  1. Helpful (4)

    "Would not recommend to my friends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in Mc Lean, VA
    Current Employee - Analytics Manager in Mc Lean, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    A known brand name
    Hilton experience might look good on your resume
    Global Company
    And nothing else comes to mind

    Cons

    Counter productive environment
    Agencies and vendors have more power than Hilton employees
    A bunch of outdated folks are running the show

    Advice to Management

    Treat people who do the actual work with respect


  2. "You are a number in an Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very large corporation. Opportunity to move with in the company and to other locations. Opportunity to learn other areas of hospitality and hotels. Opportunity to learn much about corporate budgeting, revenue enhancement, and large corporate environments.

    Cons

    Very budget and revenue focused. No genuine focus on team member satisfaction. Very political, double standards in play. Culture and Atmosphere not very stimulating for creativity or open for new ideas. Set corporate standards.

    Advice to Management

    Be genuine with your team. Less focus on the numbers more focus on the team and customer. A happy team and customer will bring the numbers. Walk the walk.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

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