Hilton - Night Manager | Glassdoor
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Helpful (1)

"Night Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Night Manager in Myrtle Beach, SC
Current Employee - Night Manager in Myrtle Beach, SC
Recommends
Positive Outlook
Approves of CEO

I have been working at Hilton full-time (Less than a year)

Pros

Room to move up and travel perks

Cons

Not enough Onq Property Management training at Hilton University

Advice to Management

It would be nice to have a classroom training program on Onq

Other Employee Reviews for Hilton

  1. Helpful (9)

    "Work at home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Specialist in Tampa, FL
    Former Employee - Reservation Sales Specialist in Tampa, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Hilton part-time (More than 3 years)

    Pros

    Big savings on drive time, gas expense, work clothes and food cost. Many agents can build their own schedule within their core hours, including scheduling your own vacation days if hours are available. You can do lots of travel at very nice discounts at Hilton Brand properties. Most Development Coaches do a great job helping you to meet performance goals set on a monthly basis. Opportunity to make a lot of incentive money if you give the sales pitch for Hilton Grand Vacations, at the end of each call session.

    Cons

    With an expectation to also provide service to the guest, the computer system has a flaw that takes away a sales conversion based on total calls and total sales, which hurts your incentive and your performance goals. Agents have no control over the types of calls they receive and sometimes it felt like when you were doing very well for the month, all of a sudden your types of calls changed and you could see your sales drop and in turn your commission drop too. You are "teathered" to a headset during your entire shift with the exception of breaks which are scheduled for you. So you become very sedentary and you can start to feel isolated since you are not in a office environment.

    Advice to Management

    There is a high turnover in the Call Center and it would be a good idea to address it. You could save a lot of expense of training if you listen to your seasoned employees and figure out why this is. The system has too many flaws and mainly the calls that come in as service should not count against your sales conversion. Have a prompt added for guest to push for service vs a reservation and have a separate desk for those calls. Those who speak up in the chat room are chastised for it. Development coaches should have off site meetings with their teams occasionally for those who work far from the center rather than just seeing them once or twice a year when they come on site for training. Value the employees who take care of the calls as much as the Hotels they service and the shareholders!!


  2. Helpful (2)

    "Totally has opened up a career path, I never would've imagined."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Honors Care Coordinator in Carrollton, TX
    Current Employee - Honors Care Coordinator in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton part-time (Less than a year)

    Pros

    Travel benefits and you build your own schedule.

    Cons

    Pay...could be more for what we do.

    Advice to Management

    Increase hourly pay, but other than that everything is good.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

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