Hilton - Good company, just a bad location | Glassdoor
There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

Helpful (1)

"Good company, just a bad location"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Houston, TX
Current Employee - Manager in Houston, TX
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Hilton full-time (More than a year)

Pros

The benefits are good (401k, insurance, PTO, employee rate rooms), with a company this large there is (needed) structure, room for internal growth and movement all over the world

Cons

Upper management at the property doesn't enforce that all employees do their job, I have worked crazy hours picking other people's slack. Several employees just waiting to retire when they are already burned out. For the amount of business, this hotel does not have enough employees. Everyone wears several hats, expect to do above and beyond your original job description.

Advice to Management

Hold employees accountable and have an idea of what your employees actually do day to day.

Other Employee Reviews for Hilton

  1. Helpful (3)

    "Not for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in Tampa, FL
    Current Employee - Reservation Sales Agent in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Work at home, laid back atmosphere, travel discounts

    Cons

    Not a very challenging job, terrible pay, hated "pretending" I was located on site in a hotel or city I never visited, being forced to pitch vacation sale to every caller.

    Advice to Management

    None


  2. Helpful (1)

    "Management is clueless as to what goes on in the "front lines"."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worthington, OH
    Current Employee - Anonymous Employee in Worthington, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hilton part-time

    Pros

    The other employees are fun to work with.

    Cons

    This company sends surveys to customers - and counts any rating of 8 (out of 10) or below as a ZERO. They get very upset at low scores but at the same time admit that many customers give a 7 or 8 but also say "everything was great".

    There is no training program whatsoever. Other employees (who were not formally trained) train the new employees. Frequently managers will point out something that was done wrong - something that the employees had no clue was wrong.

    Advice to Management

    You constantly say "when you care, it shows": We say the same thing to you.

There are newer employer reviews for Hilton
There are newer employer reviews for Hilton

See Most Recent

Work at Hilton? Share Your Experiences

Hilton
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or