Pros
If you know what you're in for coming in the gate, then this company will keep you very busy with non stop calls, answering emails that type of stuff. You get hours here. Paid training.
Cons
Pay is awful for a company its size, they're based in India and have 20,000+ employees globably yet pay the bare minimum. ALOT of nepotism, you'll see all management staff are partners or married even at the very top. It's disgusting really. They also have affairs with co-workers, it's so silly. Work life balance is out the window. Getting day shift starting out M-F is for the truly fortunante who have alot of luck coming in the door, or you know someone with pull who helped get your hired. Clients set very demanding expectations and HGS management will keep you in the dark about everything, don't dare even think you'll be in the loop about new changes or policies, they give you only what they deem is necessary without scaring people off. I worked in the backend, no exaggeration here. Management even laughs about employees having to work so hard while they sit and hide from you in an office or in their back isle cubicle. The Peoria, IL locations have a rotating door of employees that get hired every 2 weeks, get paid training and then quit for an easy paycheck. Gossip is huge here, don't tell anyone your business. No one is your friend, people will tell on you and upper management LOVES the gossip, it's like high school but worse because long time employees will leech on any opportunity to cut your throat if they don't like you.
