Hogg Robinson Group - Painfully slow and backward thinking | Glassdoor
There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

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Helpful (1)

"Painfully slow and backward thinking"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
Doesn't Recommend
Disapproves of CEO

Pros

Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

Cons

Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

Advice to Management

Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)

Other Employee Reviews for Hogg Robinson Group

  1. "nice small company feeling for a large global company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Values employees - gone to extreme lengths to only make a small number of redundancies in the difficult economic environment in 2008 and 2009

    Cons

    Quite slow moving, takes a long time between announcements of change to see anything happen - a lot of people have been at the company for a long time so can be bottlenecks.


  2. Helpful (2)

    "Call Centre Travel Agency!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Cousellor - Loyalty
    Former Employee - Travel Cousellor - Loyalty
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

    Cons

    The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

    Advice to Management

    You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.

There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

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