Hogg Robinson Group - Clueless branch management, completely out of touch, travel consultants not listened to | Glassdoor
There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

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"Clueless branch management, completely out of touch, travel consultants not listened to"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Travel Consultant in Farnborough, Hampshire, South East England, England (UK)
Current Employee - Senior Business Travel Consultant in Farnborough, Hampshire, South East England, England (UK)
Recommends
Negative Outlook
No opinion of CEO

I have been working at Hogg Robinson Group full-time (More than 5 years)

Pros

Reasonably good company. Quite flexibile, and not as 'anal' and intrusive as competitors such as Amex.

Cons

Manager's who haven't been travel consultants for years makng decisions without actually asking and listening to the travel consultants who are talking to and dealing with the clients every day. Rubbish systems and technology.

Advice to Management

Stop the ridiculous focus on getting travel consultants to answer as many calls as possible. Don't you fools understand that you can't do a TC job effectively if you just spend all day call-after-call allowing your workload to build up! Why do you think that it is good practice to focus on answering a poxy telephone call rather than allowing TC's to get on with their other work? Would you rather a call is answered than a booking enquiry followed up, ticket reissued etc? Do you realise that many clients call to chase up work that we should have been doing had we been allowed time off the phones? Also, stop pandering so much to the client - have booking cut off times, compulsory time for TC's to spend off the phones to catch up on bookings, enquiries, admin etc, mandate the use of your online tool for clients to source flight times, BE PROACTIVE FOR CHRIST'S SAKE AND GROW A PAIR!

Other Employee Reviews for Hogg Robinson Group

  1. Helpful (1)

    "Painfully slow and backward thinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

    Cons

    Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

    Advice to Management

    Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)


  2. "nice small company feeling for a large global company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Values employees - gone to extreme lengths to only make a small number of redundancies in the difficult economic environment in 2008 and 2009

    Cons

    Quite slow moving, takes a long time between announcements of change to see anything happen - a lot of people have been at the company for a long time so can be bottlenecks.

There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

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