Hogg Robinson Group - Get out of the travel industry - now | Glassdoor

Find your next job here

There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

Helpful (3)

"Get out of the travel industry - now"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Travel Consultant in New York, NY
Current Employee - Travel Consultant in New York, NY

Pros

Used to be travel benefits but those have practically dried up

Cons

Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

Advice to Management

treat all employees equal. special perks for "special" people is BS

Other Employee Reviews for Hogg Robinson Group

  1. "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Vancouver, BC (Canada)
    Current Employee - Travel Consultant in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hogg Robinson Group full-time (More than a year)

    Pros

    - The virtual office work from home situation is nice and convenient .

    - Management and staff are very friendly helpful and nice and patient
        and do their best to help you grow and succeed and try to reach out to agents and establish relationships within the company by setting up get together events.
    Company parties are very fun fancy and luxurious .

    - Great benefits package after passing 3 month probation and travel perks with IATA and other perks discount with Perkopolis as much as 75 % and 50% of air travel for you and spouse with airlines like Air Canada and West jet etc each year , they pay Full medical MSP, 80% dental, full life accident and dismemberment, 40 % vision care, 3 weeks paid annual vacation starting for 1st year , 5 paid sick days a year ,your own private internet line for work up to 110 CDN a month and after 3 years of service they pay for 50% of your gym membership /physical activity annually

    - Flexible shift hours and Great work life balance
    guaranteed 2 consecutive days weekend off every second week !!

    - management teaches you a lot about customer service and travel in training and and invest a lot into you and pay for your TICO licence which allows you to sell travel for any Travel agency based in Ontario

    - No target or quota it is just purely customer service

    Cons

    - the base pay start is really low it's 12.75 CDN an hr and then after 9 months you are raised to 13 and then 13.50 on your 1 year anniversary of joining and then receive a $1 raise each year up to about $16.50 - 17 an hr max as an FLA based on performance
    but there will be a lot of overtime depending on time of season or time of month
    however overtime is compensated handsomely you get overtime pay and overtime incentive which is gift cards of your choice X amount depending on X amount of overtime you put in during the week
    - Not a lot of room for salary growth unless you have been serviced trained which happens after your first 9 months and can land one of the open supervisor positions

    - Its really boring and lonely working from home in a home office environment compared to working in an actual office environment with co workers

    - long work hours during peak travel season and when company is required to meet TSF goals by the end of the month for RBC and Expedia

    be prepared to be scheduled for 9-9.5 Hr + shifts which you get a 1 hr lunch break starting from 12PM to 9:30 PM or 12:30 PM to 9:30 PM and later closing during those times as YVR is the closing office you do not get off until the last customer in the Queue line has been served.
    and you may be expected to come in early for overtime to help out

    it is a nightmare when the RBC rewards travel website is down and not working !!

    Advice to Management

    The Pay grade is too low to motivate employees to stay


  2. "The worst ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in Barcelona (Spain)
    Current Employee - Senior Travel Consultant in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hogg Robinson Group full-time (Less than a year)

    Pros

    Working for an exclusive account with easygoing colleagues. Familiar environment.

    Cons

    Totally lack of communication between the management and us and between high level management and our team management. Lack of training even for emergency team who has to be able to afford every kind of requests. Lack of organization. Low salary.

    Advice to Management

    If you invest in people, for example in training is not a waisted time, people will grow and will give their best. the mistakes are reduced to minimum level. The communication inside the company is a milestone in order to grow as company and to be able to afford the competitors. Our office will be closed and the business will be assigned to local markets where, most of them they do not have any kind of knowledge about the system. So, there will be more costs instead of reduce them, won't there?

There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

Work at Hogg Robinson Group? Share Your Experiences

Hogg Robinson Group
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or