Hogg Robinson Group - Call Centre Travel Agency! | Glassdoor
There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

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Helpful (2)

"Call Centre Travel Agency!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Cousellor - Loyalty
Former Employee - Travel Cousellor - Loyalty
Doesn't Recommend
No opinion of CEO

Pros

The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

Cons

The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

Advice to Management

You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.

Other Employee Reviews for Hogg Robinson Group

  1. "Mixed Feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Approves of CEO

    Pros

    Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.

    Cons

    From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.

    Advice to Management

    No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.


  2. "Entreprise en pleine réorganisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I worked at Hogg Robinson Group full-time

    Pros

    Groupe solide à l'international.
    Des opportunités à saisir.

    Cons

    L'ancienne direction dans son ensemble a quitté l'entreprise : il faut repartir de zéro.
    Faible engagement des salariés agents de voyage.
    Partenaires sociaux retrogrades.

    Advice to Management

    Du courage.

There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

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