Holiday Inn Express - Beautiful Work Setting! | Glassdoor
There are newer employer reviews for Holiday Inn Express
There are newer employer reviews for Holiday Inn Express

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Helpful (1)

"Beautiful Work Setting!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Guest Service Manager in Santa Barbara, CA
Former Employee - Guest Service Manager in Santa Barbara, CA
Recommends
Neutral Outlook

I worked at Holiday Inn Express full-time (More than a year)

Pros

This was an ideal job for anyone who takes personal pleasure resolving guest disputes. Management gives a lot of latitude with granting the Guest Service Manager the authority to resolve disputes which is invaluable.

Cons

Although training seminars are provided and encouraged "best practices" are not implemented in the workplace which is too bad. Holiday Inn requires ongoing seminars from all of their management staff but if what is learned is not implemented then you lose the value of those investments.

Advice to Management

When employees that I had faced personal problems I had suggested taking advantage of your "Employee Assistance Program" because I saw valuable employees that could have been saved. Unfortunately I was overruled. To have this in place and not take advantage of it is not only disappointing but misleading.

Other Employee Reviews for Holiday Inn Express

  1. "Good company, but hotels are individually owned and managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Ludington, MI
    Former Employee - Front Desk Agent in Ludington, MI

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    Good discount on other IHG hotels throughout the country.
    For every person you sign up for Priority Club, as a front desk agent, you get a dollar cash. This easily adds up to $10+ per month.

    Cons

    Each hotel is individually owned so management varies at each place.
    In regards to Priority Club each hotel has to sign up a certain number per month. So the pressure to get new members can be intense during slower months.

    Advice to Management

    To the specific hotel in Ludington, pay your employees more. For what you ask them to be responsible for they deserve for than $7.50-8.00 an hour.


  2. "I enjoyed working for the company and it's employers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Fayetteville, NC
    Former Employee - Guest Service Representative in Fayetteville, NC
    Doesn't Recommend
    Positive Outlook

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    The unique ability of reaching out to guest before, during and after their stay and the backing of management in guest related incidents.

    Cons

    Not being able to fit in with the organizations established methods of operation

    Advice to Management

    Reexamine training procedures.

There are newer employer reviews for Holiday Inn Express
There are newer employer reviews for Holiday Inn Express

See Most Recent

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