Holland & Barrett Retail - Could have been better | Glassdoor
There are newer employer reviews for Holland & Barrett Retail
There are newer employer reviews for Holland & Barrett Retail

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Helpful (4)

"Could have been better"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager
Current Employee - Store Manager
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Holland & Barrett Retail full-time (More than 5 years)

Pros

Most people in the company are friendly and helpful.
Because the type of business, most customers are nice too and easy to sell to!

Cons

Very much a 'boys club'. If you don't flatter the right people it can be a very difficult company to work for.
The directors appear to be way out of touch with the shop floor in terms of modern retailing and people management.

Advice to Management

Good will will only go so far. Treat all employees with the respect they deserve.

Other Employee Reviews for Holland & Barrett Retail

  1. Helpful (4)

    "Supervisor- 10hrs."

    Star Star Star Star Star
    Former Employee - Supervisor in Farnham, NY
    Former Employee - Supervisor in Farnham, NY

    I worked at Holland & Barrett Retail (Less than a year)

    Pros

    -Fantastic store team, had a great relationship with my manager.
    -Pay is decent, even without benefits.
    -Good commission and bonuses.
    -Training is comprehensive.

    Cons

    -Area and regional management is pitiful and completely unsupportive, even accusatory.
    -Pay is affected by customer satisfaction surveys. It's unfair the means of putting food on the table is in the hands of the general public who often are unaware of this fact.
    -CEO is completely self absorbed
    -Communication between stores, head office and technical support is rubbish


  2. Helpful (5)

    "Stressful and unrewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Featherstone, VA
    Current Employee - Supervisor in Featherstone, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holland & Barrett Retail (More than a year)

    Pros

    The only pro I can think of is the training that you receive. Although it can be hit and miss with some employees depending on what area you're working in and what role.

    Cons

    Prepare to be bombarded by KPIs and targets, you need to sell this with this, increase on this, 4 item link sale, Rewards for Life cards, magazines, samples, customer feedback cards is just a few of the things you have to remember. There's always a shortage of staff so be prepared if you're management to not have a lot of time off if any. You're never acknowledged for the work that you do and the time that you put in or rewarded for it. The area manager is always on your back asking why something hasn't been done, why you haven't met a certain target etc. Just all in all very stressful along with all the tests and training updates that you have to do in between.

    Advice to Management

    Acknowledge staff for the hard work that they do and the hours that they put in. Stop with all the excessive targets all of the time and give staff the right promotions who deserve them and have worked hard for them not to people that have been with the company for two minutes or happen to know the management.

There are newer employer reviews for Holland & Barrett Retail
There are newer employer reviews for Holland & Barrett Retail

See Most Recent

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