Home Retail Group - Vey Old Fashioned, Siloed and Territorial, Bad Facilities | Glassdoor
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There are newer employer reviews for Home Retail Group

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Helpful (1)

"Vey Old Fashioned, Siloed and Territorial, Bad Facilities"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Business Analyst in Milton Keynes, England (UK)
Former Contractor - Business Analyst in Milton Keynes, England (UK)
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Home Retail Group as a contractor (More than a year)

Pros

Deep Retail Infrastructure and Systems

Cons

Very Old Fashioned
They Don't Hire the Best People As They Pay Low

Advice to Management

Hire Less But Better People
Force Established Players to Break Down Siloes
Systemise Work Instead of Having Deep Knowledge Only in People's Heads

Other Employee Reviews for Home Retail Group

  1. Helpful (2)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stafford, TX
    Former Employee - Customer Service Advisor in Stafford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Home Retail Group part-time (More than 10 years)

    Pros

    Staff Discount - a whopping 10%, 20% at Homebase.
    Share Save Scheme
    Free Drinks
    Free car parking
    On site canteen
    Discounted products with Unilever

    Cons

    The staff are expected to give their lives to the company. The flexible working rota is all one-sided to suit the company, then you get an e-mail telling you that if you don't like it there are plenty more people who would be happy to take your place!

    You progress by who you know, not what you know. The team leaders are mostly bone-idle and couldn't do a customer service advisers job if their life depended on it. The management are bullies from the call centre manager down.

    The work is stressful, repetitive and monotonous, you are managed and watched constantly, you are open to abuse from customers and no support from the team leaders. The whole set up is unprofessional and the targets are unrealistic. You are treated like children, the pay is abysmal, and the staff are dispensable.

    Morale is constantly low, the average age of the team leaders is about 24, and their professionalism (or lack of it) is questionable to say the least.
    .

    Advice to Management

    Move the CSLs around a bit. Stop the cliquey, gossiping, giggling culture and employ team leaders and managers who can set an example and treat the staff like human beings.


  2. "Home Retail Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great people, welcoming industry. Great to work for a recognised set of brands and to enjoy discounts as well as an understanding of how Retail is developing.

    Cons

    Very political, perhaps especially since takeover by Sainsburys. IT strategy needs to focus on rationalisation as well as enhancing digital growth. Sometimes developing IT solutions in house is not the only way forward.

    Advice to Management

    Communicate openly to employees when change is expected.

There are newer employer reviews for Home Retail Group
There are newer employer reviews for Home Retail Group

See Most Recent

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