HomeServe UK - Good company | Glassdoor
  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Analyst 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HomeServe UK full-time for less than a year

    Pros

    People, and management. Good benefits

    Cons

    not much bad to say about the company .

    HomeServe UK2020-01-10
  1. Helpful (2)

    "getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Marketing in Walsall, PA
    Recommends
    Positive Outlook

    I have been working at HomeServe UK full-time for more than 3 years

    Pros

    role modelling of behaviors and values, investment in training, general levels of moral, share scheme

    Cons

    Walsall, variation in salaries, top heavy structure, decisions by committee

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    HomeServe UK2015-06-03
  2. "Good overall, room for improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HomeServe UK full-time for more than 5 years

    Pros

    The Customer is 100% the focus, sure- some Customers fall off the happy path, but no company can get it perfect all of the time. Its how you deal with it that's the important thing. HomeServe really do try their best for the Customer. Focus on People - there are some outstanding initiatives around diversity and inclusion, support for charity and well being is first class. People - there has been time spent over the last 18 months especially where there are now some really good People in key operational positions. In my experience, this has improved massively. Not everywhere mind....... see cons below...... Really good benefits - free staff policy and discount scheme that really works. Offices and working conditions on the whole are really good. Two of the main sites have been refurbed recently and the general environment you have to work in is very good.

    Cons

    I'm not sure HomeServe has really decided what it wants to be going forward - a home emergency repairs company or a services company. There is the aim to rush to every job regardless of how severe it is whether it be a full scale flood or just a dripping tap - this leads to problems later on in making sure there is enough resource in place to deal with those emergencies that crop up. Plus now seeming to go back to kitchen appliance cover, and other types of insurance. Seems to be an approach to grab everything in the home assistance market without really making sure that can fulfil it. Silo mentality - a lot of work has been done in bringing the bits of HomeServe together that were former companies, but not much in bringing departments together. You still have marketing and sales doing their own thing, then there is also new initiatives which are good for the future but appear to in some cases to be small private kingdoms. Whilst focus on People is brilliant, it doesn't for some reason seem to reflect in engagement which for a while hasn't really improved. Its not helped by a few silly instances that have happened in the past year - a company wide launch of the annual engagement survey the day after you announce that a site is closing is unfortunate and is a case of bad timing, but these things happen, but come to the day when the site closes and several People are losing their jobs to put out a company wide email from the CEO announcing that we are hitting all our targets this year for profitability and efficiency and its now time to celebrate that - get your ticket for the free Christmas do is more than a bit insensitive. A lot of People just want to come to work, do a job, then go home. For me there is a sense that there is a 'Live to Work' mentality over a 'Work to Live'. If you aren't fully able to engage with all that and just want to do your job well without having to fully embrace that dynamic, then Homeserve probably isn't the place for you. If you are that type of person you will thrive. Those that don't, don't. Systems and MI are appalling - nothing to do with the People that do their best to get the information, the systems used have been under-invested in for years. There are signs of improvement but a new system put in place still has its teething problems and is VERY late in coming. Getting information to help you understand what's going on in the business is like pulling teeth and when you do get it, its often contradicting information you already have.

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    HomeServe UK2020-02-01

    HomeServe UK Response

    February 2, 2020

    Thank you for your review. It really feels like you put a lot of time, effort and thought into giving your views and I appreciate every one of them. It's great that you feel able to be so open and considered in how you felt about working at HomeServe, and I hope you felt just as able, while you were with us, to make these views known. HomeServe is a fast-paced business and we are constantly looking at ways in which we can change and improve, hearing such honest thoughts helps inform how we'll shape our future. My very best wishes for your future and that you enjoy wherever you have moved on to. Greg

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