Horseshoe Bay Resort - Great place | Glassdoor
There are newer employer reviews for Horseshoe Bay Resort
There are newer employer reviews for Horseshoe Bay Resort

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"Great place"

Star Star Star Star Star
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Learned a lot about hospitality industry. The place is beautiful and if you like golf that's the place to be.

Cons

Not so open minded about different cultures. Slowly they're trying to change that but it's going to take a while.

Advice to Management

Learn more about different cultures

Other Employee Reviews for Horseshoe Bay Resort

  1. "Unrealistic expectations from an inexperienced CEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Manager in Horseshoe Bay, TX
    Current Employee - Guest Services Manager in Horseshoe Bay, TX
    Doesn't Recommend

    Pros

    Beautiful place to work and live
    Guests can be awesome to deal with
    Culture of hourly staff is great, I really enjoyed the staff beneath me, they worked hard for me
    There are good Managers here, you just may not work for them

    Cons

    VERY inexperienced CEO with no work history, his Family owns the resort. He has no concept of logistics. Last minute changes to hours of operation abound, no consistency across the board.
    For Managers, budget constraints are tied to things beyond your department's control, and you are forced to operate within them at the cost of Service standards.

    This is NOT a good career move for a Hospitality professional, stick with Marriott if you can.

    By my count we lost over 75 Management level staff members in less than 18 months. Huge management turnover, not conducive to a growing Resort. Gone through 3 General Manager Figures in as many years.

    Staff is not valued, I was asked to fire good employees because of minor infractions that barely warranted a write up.

    CEO and Ownership family will take up a lot of your time, asking for things that are hard to accomplish during periods of high occupancy, making it impossible to please guests without offending ownership and vice versa.

    All outlets are constantly understaffed, with a huge emphasis on "No Overtime".

    Advice to Management

    Hire a CEO from elsewhere with an actual Resume', keep the family out of running the business. Hire competence, and give the hired Management a chance to run things before changing everything. Value your hourly staff more, they truly are your most valuable resource but you have been telling them point blank that they are replaceable and very easily so.


  2. Helpful (1)

    "Great Opportunity for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Horseshoe Bay Resort full-time (More than 3 years)

    Pros

    The resort is so large it offers such a wide variety of opportunities. If you want to move up or work in a different department that is an option.

    Cons

    It is a resort so they are demanding of your time and you work weekends and holidays.

    Advice to Management

    Include your employees. Make them feel valued. If they enjoy their job and if the pay is decent they will do a better job and want to please. Remember they have families and life events so be flexible on requests for time off.


There are newer employer reviews for Horseshoe Bay Resort
There are newer employer reviews for Horseshoe Bay Resort

See Most Recent

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