Hotels.com - Waited my whole career for a job like this | Glassdoor
There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

See Most Recent

Helpful (1)

"Waited my whole career for a job like this"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing Manager in Dallas, TX
Current Employee - Marketing Manager in Dallas, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Hotels.com full-time (More than a year)

Pros

Competitive compensation
Generous benefits/vacation/employee perks
Open-door policy with senior management
Culture that acknowledges and rewards people who deliver results
Team-building activities
HR involvement to act on areas of improvement as pointed out by employees

Cons

The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

Advice to Management

There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

Other Employee Reviews for Hotels.com

  1. "Telesales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Sales in Springfield, MO
    Former Employee - Hotel Sales in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than a year)

    Pros

    The job can be a lot of fun and interesting.

    Cons

    Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

    Advice to Management

    Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.


  2. Helpful (2)

    "STRESSFUL"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great salary
    descent overtime
    career advancement
    co-workers are friendly

    Cons

    poor management
    unreliable cpu systems and information

    Advice to Management

    ditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.


There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

See Most Recent

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