Hotels.com - Telesales Agent | Glassdoor
There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

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"Telesales Agent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Hotel Sales in Springfield, MO
Former Employee - Hotel Sales in Springfield, MO
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Hotels.com full-time (More than a year)

Pros

The job can be a lot of fun and interesting.

Cons

Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

Advice to Management

Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

Other Employee Reviews for Hotels.com

  1. Helpful (2)

    "STRESSFUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great salary
    descent overtime
    career advancement
    co-workers are friendly

    Cons

    poor management
    unreliable cpu systems and information

    Advice to Management

    ditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.


  2. "Very Gratifing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Agent in Springfield, MO
    Current Employee - Inside Sales Agent in Springfield, MO
    Recommends
    Approves of CEO

    Pros

    Great people, great work place

    Cons

    Needs to filter new affliates better

    Advice to Management

    when systems go down, they need to explain better

There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

See Most Recent

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