Hotels.com - Hotels.com don't work here | Glassdoor
There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

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Helpful (1)

"Hotels.com don't work here"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Telesales Agent in Springfield, MO
Current Employee - Telesales Agent in Springfield, MO
Doesn't Recommend
Disapproves of CEO

Pros

Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

Cons

You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

Advice to Management

Need to be in the employees' shoes and see what they have to deal with.

Other Employee Reviews for Hotels.com

  1. "Hard sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in Arlington, TX
    Former Employee - Inside Sales Agent in Arlington, TX
    No opinion of CEO

    Pros

    There are visits by hotels from all over the world and they give out goodies.

    Cons

    It's definitely sales driven and can be overbearing.

    Advice to Management

    Lighten up on the hired help.


  2. "Growth opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hotels.com full-time (More than 8 years)

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.

There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

See Most Recent

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